Gaby Odekerken - Schröder

Research output

Research output per year 1995 2002 2003 2017 2018 2020 2024

• 68 Article
• 12 Conference article in proceeding
• 10 Paper
• 8 Working paper
• 25 More
  • 7 Chapter
  • 7 Abstract
  • 7 (Systematic) Review article
  • 1 Inaugural speech
  • 1 Poster
  • 1 Conference Abstract/Poster in journal
  • 1 Digital or Visual Products

Research output per year

Research output per year

Search results

• Winkeltrouw in de Kledingbranche: Een Empirische Vergelijking tussen Nederlandse en Belgische Consumenten

  Odekerken-Schröder, G. J. & de Wulf, K., 1 Jan 2001, Jaarboek 2001 MarktOnderzoekAssociatie: Ontwikkelingen in het Marktonderzoek. Bronner (ed.). Haarlem: De Vrieseborch, p. 73-88

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic

• Who is Who in Brand Communities - And Why?

  Ouwersloot, J. & Odekerken-Schröder, G. J., 1 Jan 2008, In: European Journal of Marketing. 42, 5-jun, p. 571-585

  Research output: Contribution to journal › Article › Academic › peer-review

• What Drives Consumer Participation to Loyalty Programs? A Conjoint Analytical Approach

  de Wulf, K., Odekerken-Schröder, G. J., de Canniere, M. & van Oppen, C. A. M. L., 1 Jan 2003, In: Journal of Relationship Marketing. 2, 1/2, p. 69-83

  Research output: Contribution to journal › Article › Academic › peer-review

  Open Access

  File
  157 Downloads (Pure)

• What Drives Consumer Participation to Loyalty Programs: A Conjoint Analytical Approach

  van Oppen, C. A. M. L., Odekerken-Schröder, G. J., de Wulf, K. & de Canniere, M., 1 Jan 2001, Research Conference Proceedings, Rethinking European Marketing. Breivik, E., Falkenberg, AW. & Gronhaug (eds.). NHH/EMAC

  Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceeding › Academic › peer-review

• What causes imbalance in complex service networks? Evidence from a public health service

  Verleye, K., Jaakkola, E., Hodgkinson, I. R., Jun, G. T. & Odekerken-Schröder, G., 2017, In: Journal of Service Management. 28, 1, p. 34-56 23 p.

  Research output: Contribution to journal › Article › Academic › peer-review

  Open Access

• Webshop niet iets voor erbij

  Odekerken-Schröder, G. J., 17 Apr 2015, In: Dagblad de Limburger - Limburgs Dagblad. 1 p.

  Research output: Contribution to journal › Article › Popular

• Wat wil de klant eigenlijk?

  Odekerken-Schröder, G. J., 1 Jan 2011, In: Telecommerce Magazine. 2011, 1, p. 24-25

  Research output: Contribution to journal › Article › Professional

• Value of social robots in services: social cognition perspective

  Caic, M., Mahr, D. & Odekerken-Schröder, G., 12 Aug 2019, In: Journal of Services Marketing. 33, 4, p. 463-478 16 p.

  Research output: Contribution to journal › Article › Academic › peer-review

  Open Access

• Value networks in elderly care: Value co-creation and co-destruction practices

  Caic, M., Odekerken-Schröder, G. & Mahr, D., 2017, p. 886-888.

  Research output: Contribution to conference › Abstract › Academic

• Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration

  Wetzels, M. G. M., Odekerken-Schröder, G. J. & van Oppen, C. A. M. L., 1 Jan 2009, In: Mis Quarterly. 33, 1, p. 177-195 18 p.

  Research output: Contribution to journal › Article › Academic › peer-review

  Open Access

  File
  523 Downloads (Pure)

• Unraveling customer experiences in a new servicescape: an ethnographic schema elicitation technique (ESET)

  Stead, S., Odekerken-Schröder, G. & Mahr, D., 10 Jun 2021, In: Journal of Service Management. 32, 4, p. 612-641 30 p.

  Research output: Contribution to journal › Article › Academic › peer-review

• Unheard consumers: a resource perspective on the goal pursuit of families with hearing impaired children

  Henkel, A., Bögershausen, J., Ciuchita, R. & Odekerken-Schröder, G., 2016.

  Research output: Contribution to conference › Paper › Academic

• Understanding generalisability from network-conscious service design projects

  Overkamp, T., Caic, M., Holmlid, S., Mahr, D. & Odekerken-Schröder, G., 2018, ServDes. Milan

  Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceeding › Academic › peer-review

  Open Access

  File
  21 Downloads (Pure)

• Uncovering collaborative value creation patterns and establishing corresponding customer roles

  Moeller, S., Ciuchita, R. P. A., Mahr, F. D., Odekerken-Schröder, G. J. & Fassnacht, M., 1 Jan 2013, In: Journal of Service Research. 16, 4, p. 471-487

  Research output: Contribution to journal › Article › Academic › peer-review

  Open Access

• Uit het oog uit het hart?

  Odekerken-Schröder, G. J., 1 Jan 2011, In: Telecommerce Magazine. 2011, 2, p. 24-25

  Research output: Contribution to journal › Article › Professional

• Trade-Offs in Online Purchase Decisions: Two Empirical Studies in Europe

  Odekerken-Schröder, G. J. & Wetzels, M. G. M., 1 Jan 2003, In: European Management Journal. 21, 6, p. 731-739

  Research output: Contribution to journal › Article › Academic › peer-review

• Towards the Crux of Customer Service Experiences: Opening the Black Box of Multisensory Processing

  Stead, S., Odekerken-Schröder, G. & Mahr, D., 2018.

  Research output: Contribution to conference › Abstract › Academic

• Towards a multi-sensory customer service experience

  Stead, S., Odekerken-Schröder, G. & Mahr, D., 2017, p. 808-810.

  Research output: Contribution to conference › Abstract › Academic

• Towards a multisensory customer experience: an investigation through sensory ethnography

  Stead, S., Odekerken-Schröder, G. & Mahr, D., 2017, p. 74-74.

  Research output: Contribution to conference › Abstract › Academic

• Toward Multisensory Customer Experiences: A Cross-Disciplinary Bibliometric Review and Future Research Directions

  Stead, S., Wetzels, R., Wetzels, M., Odekerken-Schröder, G. & Mahr, D., Aug 2022, In: Journal of Service Research. 25, 3, p. 440-459 20 p., 10946705221079941.

  Research output: Contribution to journal › (Systematic) Review article › peer-review

  Open Access

  File
  25 Downloads (Pure)

• The Validity of Connecting Conversations: A Narrative Method to Assess Experienced Quality of Care in Nursing Homes from the Resident's Perspective

  Sion, K., Verbeek, H., Aarts, S., Zwakhalen, S., Odekerken-Schroder, G., Schols, J. & Hamers, J., 2 Jul 2020, In: International Journal of Environmental Research and Public Health. 17, 14, 16 p., 5100.

  Research output: Contribution to journal › Article › Academic › peer-review

  Open Access

• The Social Role of the Digital Interface: How Social Robots Change Service Interactions

  Caic, M., Avelino, J., Mahr, D., Odekerken-Schröder, G. & Bernardino, A., 2018.

  Research output: Contribution to conference › Paper › Academic

• The service triad: an empirical study of service robots, customers and frontline employees

  Odekerken-Schröder, G., Mennens, K., Steins, M. & Mahr, D., 28 Feb 2022, In: Journal of Service Management. 33, 2, p. 246-292 47 p.

  Research output: Contribution to journal › Article › Academic › peer-review

  Open Access

• The Role of Employee Relationship Proneness in Creating Employee Loyalty

  Bloemer, J. M. M. & Odekerken-Schröder, G. J., 1 Jan 2006, In: International Journal of Bank Marketing. 24, 4, p. 252-264

  Research output: Contribution to journal › Article › Academic › peer-review

• The Robotic-Human Service Trilemma: the challenges for well-being within the human service triad

  Phillips, C., Russell-Bennett, R., Odekerken-Schroder, G., Mahr, D. & Letheren, K., 27 Jun 2023, In: Journal of Service Management. 34, 4, p. 770-805 36 p.

  Research output: Contribution to journal › Article › Academic › peer-review

  File
  18 Downloads (Pure)

• The Psychology Behind Commitment and Loyalty: An Empirical Study in the Banking Industry

  Bloemer, J. M. M. & Odekerken-Schröder, G. J., 1 Jan 2002, Proceedings Research Symposium of EMAC and ANZMAC. Perth, Australia: Maastricht

  Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceeding › Academic › peer-review

• The psychology behind commitment and loyalty : an empirical study in a bank setting

  Bloemer, J. M. M., Odekerken-Schröder, G. J. & Martens, H., 1 Jan 2002, Maastricht: METEOR, Maastricht University School of Business and Economics, 29 p. (METEOR Research Memorandum; No. 058).

  Research output: Working paper / Preprint › Working paper

  Open Access

  File
  948 Downloads (Pure)

• The Psychological Antecedents of Enduring Customer Relationships: An Empirical Study in a Bank Setting

  Bloemer, J. M. M. & Odekerken-Schröder, G. J., 1 Jan 2007, In: Journal of Relationship Marketing. 6, 1, p. 21-45

  Research output: Contribution to journal › Article › Academic › peer-review

• Themes Related to Experienced Quality of Care in Nursing Homes From the Resident's Perspective: A Systematic Literature Review and Thematic Synthesis

  Sion, K. Y. J., Verbeek, H., Zwakhalen, S. M. G., Odekerken-Schroder, G., Schols, J. M. G. A. & Hamers, J. P. H., Jun 2020, In: Gerontology and geriatric medicine. 6, 16 p., 2333721420931964.

  Research output: Contribution to journal › (Systematic) Review article › peer-review

  Open Access

• The Influence of Store Image and Consumer Relationship Proneness on Store Loyalty

  Bloemer, J. M. M. & Odekerken-Schröder, G. J., 1 Jan 2002, Proceedings of the 11th AMA Frontiers in Services Conference. Maastricht, The Netherlands: Maastricht, p. 53-53

  Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceeding › Academic › peer-review

• The Impact of Quality on Store Loyalty: A Contingency Approach

  Odekerken-Schröder, G. J., de Wulf, K., Kleijnen, M. H. P., Kasper, J. D. P. & Hoekstra, J. C., 1 Jan 2001, In: Total Quality Management. 12, 3, p. 307-322

  Research output: Contribution to journal › Article › Academic › peer-review

• The Impact of Need for Social Affiliation and Consumer Relationship Proneness on Behavorial Intentions: An Empirical Study in a Hairdresser's Context

  Bloemer, J. M. M., Odekerken-Schröder, G. J. & Kestens, L., 1 Jan 2003, In: Journal of Retailing and Consumer Services. 10, 4, p. 231-240

  Research output: Contribution to journal › Article › Academic › peer-review

• The impact of need for social affiliation and consumer relationship proneness on behavioral intentions : an empirical study in a hairdresser's context

  Bloemer, J. M. M., Odekerken-Schröder, G. J. & Kestens, L., 1 Jan 2002, Maastricht: METEOR, Maastricht University School of Business and Economics, 34 p. (METEOR Research Memorandum; No. 059).

  Research output: Working paper / Preprint › Working paper

  Open Access

  File
  354 Downloads (Pure)

• The Impact of Information and Communication Technology on Buyer-Seller Relationships in an E-Tailing Context

  Wetzels, M. G. M., Lindgreen, A., van Veghel, R. & Odekerken-Schröder, G. J., 1 Jan 2004, Proceedings 33rd EMAC Conference. Murcia

  Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceeding › Academic › peer-review

• The Impact of Call Centre Operator Satisfaction on Perceived Service Quality

  de Wulf, K., d'Haene, I., Zegers, D. & Odekerken-Schröder, G. J., 1 Jan 2002, Proceedings 31st EMAC Conference. Braga, Portugal: EMAC

  Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceeding › Academic › peer-review

• The Feasibility of Connecting Conversations: A Narrative Method to Assess Experienced Quality of Care in Nursing Homes from the Resident's Perspective

  Sion, K., Verbeek, H., de Vries, E., Zwakhalen, S., Odekerken-Schroder, G., Schols, J. & Hamers, J., 15 Jul 2020, In: International Journal of Environmental Research and Public Health. 17, 14, 22 p., 5118.

  Research output: Contribution to journal › Article › Academic › peer-review

  Open Access

• The Effects of Strategic and Tactical Cause-Related Marketing on Consumers' Brand Loyalty

  van den Brink, D., Odekerken-Schröder, G. J. & Pauwels, P. F. J., 1 Jan 2006, In: Journal of Consumer Marketing. 23, 1, p. 15-26

  Research output: Contribution to journal › Article › Academic › peer-review

• The Effect of Customer Card Programs: A Comparative Study in Singapore and The Netherlands

  Noordhoff, C. S., Pauwels, P. F. J. & Odekerken-Schröder, G. J., 1 Jan 2004, In: International Journal of Service Industry Management. 15, 4, p. 351-364

  Research output: Contribution to journal › Article › Academic › peer-review

  Open Access

  File
  856 Downloads (Pure)

• Succesvolle Loyaliteitsprogramma's: Loyalty Monitor toont Belangrijkste Kenmerken

  Odekerken-Schröder, G. J., van Oppen, C. A. M. L., de Wulf, K. & de Canniere, M., 1 Jan 2001, In: Tijdschrift voor Marketing. 35, 7/8, p. 52-53

  Research output: Contribution to journal › Article › Academic › peer-review

• Succesvolle diensteninnovaties in de maakindustrie

  Mennens, K., van Gils, A., Letterie, W. & Odekerken-Schröder, G., 2017, Ontwikkelingen in het marktonderzoek : Jaarboek MarktOnderzoekAssociatie. Spaar en Hout BV, Vol. 42. p. 169-181

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic

  Open Access

  File
  67 Downloads (Pure)

• Strenghtening Outcomes of Retailer-Consumer Relationships: The Dual Impact of Relationship Marketing Tactics and Consumer Personality

  Odekerken-Schröder, G. J., de Wulf, K. & Schumacher, P., 1 Jan 2003, In: Journal of Business Research. 56, 3, p. 177-190

  Research output: Contribution to journal › Article › Academic › peer-review

• Storm after the Quiet: How Marketplace Interactions Shape Consumer Resources in Collective Goal Pursuits

  Henkel, A., Bögershausen, J., Ciuchita, R. & Odekerken-Schröder, G., 4 Jan 2017, In: Journal of the Association for Consumer Research. 2, 1, p. 26-47

  Research output: Contribution to journal › Article › Academic › peer-review

• Store Satisfaction and Store Loyalty Explained by Customer- and Store-Related Factors

  Bloemer, J. M. M. & Odekerken-Schröder, G. J., 1 Jan 2002, In: Journal of Consumer Satisfaction/Dissatisfaction and Complaining Behaviour. 15, p. 68-80

  Research output: Contribution to journal › Article › Academic › peer-review

• State of the art in benefit-risk analysis: medicines

  Luteijn, J., White, B., Gunnlaugsdottir, H., Holm, F., Kalogeras, N., Leino, O., Magnusson, S., Odekerken-Schröder, G. J., Pohjola, M., Tijhuis, M. J., Tuomisto, J., Ueland, O., McCarron, P. A. & Verhagen, H., 1 Jan 2012, In: Food and Chemical Toxicology. 50, 1, p. 26-32

  Research output: Contribution to journal › Article › Academic › peer-review

• State of the art in benefit-risk analysis: Introduction

  Verhagen, H., Tijhuis, M. J., Gunnlaugsdottir, H., Kalogeras, N., Leino, O., Luteijn, J., Magnusson, S., Odekerken-Schröder, G. J., Pohjola, M., Tuomisto, J., Ueland, O., White, B. & Holm, F., 1 Jan 2012, In: Food and Chemical Toxicology. 50, 1, p. 2-4

  Research output: Contribution to journal › Article › Academic › peer-review

• State of the art in benefit-risk analysis: Food microbiology

  Magnusson, S., Gunnlaugsdottir, H., van Loveren, H., Holm, F., Kalogeras, N., Leino, O., Luteijn, J., Odekerken-Schröder, G. J., Pohjola, M., Tijhuis, M. J., Tuomisto, J., Ueland, O., White, B. & Verhagen, H., 1 Jan 2012, In: Food and Chemical Toxicology. 50, 1, p. 33-39 7 p.

  Research output: Contribution to journal › Article › Academic › peer-review

• State of the art in benefit-risk analysis: Food and nutrition

  Tijhuis, M. J., de Jong, N., Pohjola, M., Gunnlaugsdottir, H., Hendriksen, M., Hoekstra, J., Holm, F., Kalogeras, N., Leino, O., van Leeuwen, F. X. R., Luteijn, J., Magnusson, S., Odekerken-Schröder, G. J., Rompelberg, C., Tuomisto, J., Ueland, O., White, B. & Verhagen, H., 1 Jan 2012, In: Food and Chemical Toxicology. 50, 1, p. 5-25 21 p.

  Research output: Contribution to journal › (Systematic) Review article › peer-review

• State of the art in benefit-risk analysis: Environmental health

  Pohjola, M., Leino, O., Kollanus, V., Tuomisto, J., Gunnlaugsdottir, H., Holm, F., Kalogeras, N., Luteijn, J., Magnusson, S., Odekerken-Schröder, G. J., Tijhuis, M. J., Ueland, O., White, B. & Verhagen, H., 1 Jan 2012, In: Food and Chemical Toxicology. 50, 1, p. 40-55

  Research output: Contribution to journal › Article › Academic › peer-review

• State of the art in benefit-risk analysis: Economics and marketing-finance

  Kalogeras, N., Odekerken-Schröder, G. J., Pennings, J. M. E., Gunnlaugsdottir, H., Holm, F., Leino, O., Luteijn, J., Magnusson, S., Pohjola, M., Tijhuis, M. J., Tuomisto, J., Ueland, O., White, B. & Verhagen, H., 1 Jan 2012, In: Food and Chemical Toxicology. 50, 1, p. 56-66 11 p.

  Research output: Contribution to journal › (Systematic) Review article › peer-review

• State of the art in benefit-risk analysis: Consumer perception

  Ueland, O., Gunnlaugsdottir, H., Holm, F., Kalogeras, N., Leino, O., Luteijn, J., Magnusson, S., Odekerken-Schröder, G. J., Pohjola, M., Tijhuis, M. J., Tuomisto, J., White, B. & Verhagen, H., 1 Jan 2012, In: Food and Chemical Toxicology. 50, 1, p. 67-76

  Research output: Contribution to journal › Article › Academic › peer-review