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Research Output

Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems

Patricio, L., Sangiorgi, D., Mahr, D., Caic, M., Kalantari, S. & Sundar, S., 8 Jun 2020, In : Journal of Service Management. 21 p.

Research output: Contribution to journalArticleAcademicpeer-review

Seeing eye to eye: social augmented reality and shared decision making in the marketplace

Hilken, T., Keeling, D. I., de Ruyter, K., Mahr, D. & Chylinski, M., Mar 2020, In : Journal of the Academy of Marketing Science. 48, 2, p. 143-164 22 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access

Seeing with the Customer’s Eye: Exploring the Challenges and Opportunities of AR Advertising

de Ruyter, K., Heller, J., Hilken, T., Chylinski, M., Keeling, D. I. & Mahr, D., 2020, In : Journal of Advertising. 49, 2, p. 109-124 16 p.

Research output: Contribution to journalArticleAcademicpeer-review

Tangible Service Automation: Decomposing the Technology-Enabled Engagement Process (TEEP) for Augmented Reality

Heller, J., Chylinski, M., de Ruyter, K., Keeling, D., Hilken, T. & Mahr, D., 23 Jun 2020, In : Journal of Service Research. 20 p., 1094670520933692.

Research output: Contribution to journalArticleAcademicpeer-review

The playground effect: How augmented reality drives creative customer engagement

Jessen, A., Hilken, T., Chylinski, M., Mahr, D., Heller, J., Keeling, D. I. & de Ruyter, K., Aug 2020, In : Journal of Business Research. 116, p. 85-98 14 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access

Prizes

2019 Literati Awards: Outstanding Paper

Hilken, Tim (Recipient), Heller, Jonas (Recipient), Mathew Chylinski (Recipient), Debbie I. Keeling (Recipient), Mahr, Dominik (Recipient) & de Ruyter, Ko (Recipient), 2019

Prize: Prize (including medals and awards)Academic

Customer co-creation of knowledge during the innovation process

Mahr, Dominik (Recipient), 1 Jun 2011

Prize: Prize (including medals and awards)Professional

Activities

  • 6 Talk or presentation
  • 1 Organizing or contributing to an event

Robotics and Service Design

Martina Caic (Invited speaker) & Dominik Mahr (Invited speaker)

2 Nov 2017

Activity: Talk or presentation (speaker at event)Talk or presentationProfessional

Let's Talk About Service Workshop

Dominik Mahr (Participant / Attendee)

7 Dec 20178 Dec 2017

Activity: Organizing, contributing or attending an eventOrganizing or contributing to an eventAcademic

Review Writing

Dominik Mahr (Invited speaker)

17 Mar 2017

Activity: Talk or presentation (speaker at event)Talk or presentationAcademic

23rd Annual Frontiers in Service Conference 2014

Dominik Mahr (Speaker)

26 Jun 2014

Activity: Talk or presentation (speaker at event)Talk or presentationAcademic

Innovation Beyond Firm Boundaries: The Routines of Successful External Problem Solvers

Dominik Mahr (Speaker)

29 May 2010

Activity: Talk or presentation (speaker at event)Talk or presentationAcademic