If you made any changes in Pure these will be visible here soon.

Research Output

Seeing eye to eye: social augmented reality and shared decision making in the marketplace

Hilken, T., Keeling, D. I., de Ruyter, K., Mahr, D. & Chylinski, M., Mar 2020, In : Journal of the Academy of Marketing Science. 48, 2, p. 143-164 22 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access

Beneficiaries' View of Actor Networks: Service Resonance for Pluralistic Actor Networks

Caic, M., Holmlid, S., Mahr, D. & Odekerken-Schroder, G., Dec 2019, In : International Journal of Design. 13, 3, p. 69-88 20 p.

Research output: Contribution to journalArticleAcademicpeer-review

Cutting through Content Clutter: How Speech and Image Acts Drive Consumer Sharing of Social Media Brand Messages

Ordenes, F. V., Grewal, D., Ludwig, S., De Ruyter, K., Mahr, D. & Wetzels, M., Feb 2019, In : Journal of Consumer Research. 45, 5, p. 988-1012 25 p.

Research output: Contribution to journalArticleAcademicpeer-review

"Deal with it": How coping with e-service innovation affects the customer experience

Ciuchita, R., Mahr, D. & Odekerken-Schroder, G., Oct 2019, In : Journal of Business Research. 103, p. 130-141 12 p.

Research output: Contribution to journalArticleAcademicpeer-review

Let Me Imagine That for You: Transforming the Retail Frontline Through Augmenting Customer Mental Imagery Ability

Heller, J., Chylinski, M., de Ruyter, K., Mahr, D. & Keeling, D. I., Jun 2019, In : Journal of Retailing. 95, 2, p. 94-114 21 p.

Research output: Contribution to journalArticleAcademicpeer-review

Prizes

2019 Literati Awards: Outstanding Paper

Tim Hilken (Recipient), Jonas Heller (Recipient), Mathew Chylinski (Recipient), Debbie I. Keeling (Recipient), Dominik Mahr (Recipient) & Ko de Ruyter (Recipient), 2019

Prize: Prize (including medals and awards)Academic

Customer co-creation of knowledge during the innovation process

Dominik Mahr (Recipient), 1 Jun 2011

Prize: Prize (including medals and awards)Professional

Activities

  • 6 Talk or presentation
  • 1 Organizing or contributing to an event

Robotics and Service Design

Martina Caic (Invited speaker), Dominik Mahr (Invited speaker)
2 Nov 2017

Activity: Talk or presentation (speaker at event)Talk or presentationProfessional

Review Writing

Dominik Mahr (Invited speaker)
17 Mar 2017

Activity: Talk or presentation (speaker at event)Talk or presentationAcademic

Let's Talk About Service Workshop

Dominik Mahr (Participant / Attendee)
7 Dec 20178 Dec 2017

Activity: Organizing, contributing or attending an eventOrganizing or contributing to an eventAcademic

23rd Annual Frontiers in Service Conference 2014

Dominik Mahr (Speaker)
26 Jun 2014

Activity: Talk or presentation (speaker at event)Talk or presentationAcademic

The Value of Customer Co-Creation During the Innovation Process

Dominik Mahr (Speaker)
17 May 2010

Activity: Talk or presentation (speaker at event)Talk or presentationAcademic