Projects per year
Projects
- 1 Active
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Service robots: rising or falling stars?
Odekerken - Schröder, G., Mahr, D., Mennens, K., Steins, M. & Caic, M.
1/09/15 → …
Project: Research
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Tangible Service Automation: Decomposing the Technology-Enabled Engagement Process (TEEP) for Augmented Reality
Heller, J., Chylinski, M., de Ruyter, K., Keeling, D., Hilken, T. & Mahr, D., Feb 2021, In: Journal of Service Research. 24, 1, p. 84-103 20 p., 1094670520933692.Research output: Contribution to journal › Article › Academic › peer-review
Open Access -
The service triad: an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, G., Mennens, K., Steins, M. & Mahr, D., 26 Aug 2021, (E-pub ahead of print) In: Journal of Service Management. 47 p.Research output: Contribution to journal › Article › Academic › peer-review
Open Access -
Too Real for Comfort: Measuring Consumers’ Augmented Reality Information Privacy Concerns
Lammderding, L., Hilken, T., Mahr, D. & Heller, J., 2021, Augmented Reality and Virtual Reality: New Trends in Immersive Technology. tom Dieck, M. C., Jung, T. H. & Loureiro, S. M. C. (eds.). Springer, Cham, p. 95-108 (Progress in IS).Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic
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Unraveling customer experiences in a new servicescape: an ethnographic schema elicitation technique (ESET)
Stead, S., Odekerken-Schröder, G. & Mahr, D., 10 Jun 2021, In: Journal of Service Management. 32, 4, p. 612-641 30 p.Research output: Contribution to journal › Article › Academic › peer-review
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Augmented reality marketing: A technology-enabled approach to situated customer experience
Chylinski, M., Heller, J., Hilken, T., Keeling, D. I., Mahr, D. & de Ruyter, K., Nov 2020, In: Australasian Marketing Journal. 28, 4, p. 374-384 11 p.Research output: Contribution to journal › Article › Academic › peer-review
Prizes
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2019 Literati Awards: Outstanding Paper
Hilken, Tim (Recipient), Heller, Jonas (Recipient), Chylinski, M. (Recipient), Keeling, D. I. (Recipient), Mahr, Dominik (Recipient) & de Ruyter, Ko (Recipient), 2019
Prize: Prize (including medals and awards) › Academic
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Customer co-creation of knowledge during the innovation process
Mahr, Dominik (Recipient), 1 Jun 2011
Prize: Prize (including medals and awards) › Professional
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Robert Johnston Award Journal of Service Management
Odekerken - Schröder, Gaby (Recipient), Caic, M. (Recipient) & Mahr, Dominik (Recipient), 2019
Prize: Prize (including medals and awards) › Academic
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Robotics and Service Design
Martina Caic (Invited speaker) & Dominik Mahr (Invited speaker)
2 Nov 2017Activity: Talk or presentation (speaker at event) › Talk or presentation › Professional
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Let's Talk About Service Workshop
Dominik Mahr (Participant / Attendee)
7 Dec 2017 → 8 Dec 2017Activity: Organizing, contributing or attending an event › Organizing or contributing to an event › Academic
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Review Writing
Dominik Mahr (Invited speaker)
17 Mar 2017Activity: Talk or presentation (speaker at event) › Talk or presentation › Academic
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23rd Annual Frontiers in Service Conference 2014
Dominik Mahr (Speaker)
26 Jun 2014Activity: Talk or presentation (speaker at event) › Talk or presentation › Academic
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Innovation Beyond Firm Boundaries: The Routines of Successful External Problem Solvers
Dominik Mahr (Speaker)
10 Jun 2010Activity: Talk or presentation (speaker at event) › Talk or presentation › Academic