The Impact of Call Centre Operator Satisfaction on Perceived Service Quality

K. de Wulf, I. d'Haene, D. Zegers, G.J. Odekerken-Schröder

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceeding › Academic › peer-review

Original language	English
Title of host publication	Proceedings 31st EMAC Conference
Place of Publication	Braga, Portugal
Publisher	EMAC
Publication status	Published - 1 Jan 2002
Event	conference; 2002-05-28; 2002-05-31 - Duration: 28 May 2002 → 31 May 2002

Conference	conference; 2002-05-28; 2002-05-31
Period	28/05/02 → 31/05/02

Cite this

@inproceedings{5e812c5b3d2b4420b2c20c5955d34f8c,

title = "The Impact of Call Centre Operator Satisfaction on Perceived Service Quality",

author = "{de Wulf}, K. and I. d'Haene and D. Zegers and G.J. Odekerken-Schr{\"o}der",

note = "Proceedings 31st EMAC Conference Emac Braga, Portugal ; conference; 2002-05-28; 2002-05-31 ; Conference date: 28-05-2002 Through 31-05-2002",

year = "2002",

month = jan,

day = "1",

language = "English",

booktitle = "Proceedings 31st EMAC Conference",

publisher = "EMAC",

}

TY - GEN

T1 - The Impact of Call Centre Operator Satisfaction on Perceived Service Quality

AU - de Wulf, K.

AU - d'Haene, I.

AU - Zegers, D.

AU - Odekerken-Schröder, G.J.

N1 - Proceedings 31st EMAC Conference Emac Braga, Portugal

PY - 2002/1/1

Y1 - 2002/1/1

M3 - Conference article in proceeding

BT - Proceedings 31st EMAC Conference

PB - EMAC

CY - Braga, Portugal

T2 - conference; 2002-05-28; 2002-05-31

Y2 - 28 May 2002 through 31 May 2002

ER -