The Impact of Call Centre Operator Satisfaction on Perceived Service Quality

K. de Wulf, I. d'Haene, D. Zegers, G.J. Odekerken-Schröder

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Original languageEnglish
Title of host publicationProceedings 31st EMAC Conference
Place of PublicationBraga, Portugal
Publication statusPublished - 1 Jan 2002
Eventconference; 2002-05-28; 2002-05-31 -
Duration: 28 May 200231 May 2002


Conferenceconference; 2002-05-28; 2002-05-31

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