The Impact of Call Centre Operator Satisfaction on Perceived Service Quality

K. de Wulf, I. d'Haene, D. Zegers, G.J. Odekerken-Schröder

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Original languageEnglish
Title of host publicationProceedings 31st EMAC Conference
Place of PublicationBraga, Portugal
PublisherEMAC
Publication statusPublished - 1 Jan 2002
Eventconference; 2002-05-28; 2002-05-31 -
Duration: 28 May 200231 May 2002

Conference

Conferenceconference; 2002-05-28; 2002-05-31
Period28/05/0231/05/02

Cite this

de Wulf, K., d'Haene, I., Zegers, D., & Odekerken-Schröder, G. J. (2002). The Impact of Call Centre Operator Satisfaction on Perceived Service Quality. In Proceedings 31st EMAC Conference EMAC.