Themes Related to Experienced Quality of Care in Nursing Homes From the Resident's Perspective: A Systematic Literature Review and Thematic Synthesis

Katya Y. J. Sion; Hilde Verbeek; Sandra M. G. Zwakhalen; Gaby Odekerken-Schroder; Jos M. G. A. Schols; Jan P. H. Hamers

doi:10.1177/2333721420931964

Themes Related to Experienced Quality of Care in Nursing Homes From the Resident's Perspective: A Systematic Literature Review and Thematic Synthesis

Katya Y. J. Sion^*, Hilde Verbeek, Sandra M. G. Zwakhalen, Gaby Odekerken-Schroder, Jos M. G. A. Schols, Jan P. H. Hamers

^*Corresponding author for this work

Research output: Contribution to journal › Review article › peer-review

8 Citations (Web of Science)

Abstract

Background:The culture change from task-centered care to person- and relationship-centered care has resulted in the resident's voice gaining importance when assessing experienced quality of care in nursing homes. This review aimed to identify which factors contribute to experienced quality of care in nursing homes worldwide from the resident's perspective.Method:A systematic literature review and thematic data synthesis were performed. The databases PubMed, Cumulative Index to Nursing and Allied Health Literature (CINAHL), PsycInfo, and Business Source Complete were searched to identify qualitative studies aimed at retrieving factors related to residents' experienced quality of care in nursing homes. Only studies in which residents themselves were interviewed were included.Results:This literature review included 27 publications covering 14 countries. Thematic analysis revealed three overarching themes related to residents' care experiences: (a) The nursing home environment consisted of the physical environment and caring environment, (b) individual aspects of living in the nursing home consisted of personhood and coping with change, and (c) social engagement consisted of meaningful relationships and care provision.Discussion:To achieve high experienced quality of care in nursing homes, residents' care experiences need to be assessed and used in quality management.

Original language	English
Article number	2333721420931964
Number of pages	16
Journal	Gerontology and geriatric medicine
Volume	6
DOIs	https://doi.org/10.1177/2333721420931964
Publication status	Published - Jun 2020

Keywords

care experiences
quality of care
resident perspective
long-term care
OLDER PEOPLES EXPERIENCES
LIVED EXPERIENCES
FAMILY
DEMENTIA
PERCEPTIONS
FACILITY
COMMUNICATION
SATISFACTION
CHALLENGES
SERVICE

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10.1177/2333721420931964Licence: CC BY-NC

Cite this

Sion, K. Y. J., Verbeek, H., Zwakhalen, S. M. G., Odekerken-Schroder, G., Schols, J. M. G. A., & Hamers, J. P. H. (2020). Themes Related to Experienced Quality of Care in Nursing Homes From the Resident's Perspective: A Systematic Literature Review and Thematic Synthesis. Gerontology and geriatric medicine, 6, [2333721420931964]. https://doi.org/10.1177/2333721420931964

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abstract = "Background:The culture change from task-centered care to person- and relationship-centered care has resulted in the resident's voice gaining importance when assessing experienced quality of care in nursing homes. This review aimed to identify which factors contribute to experienced quality of care in nursing homes worldwide from the resident's perspective.Method:A systematic literature review and thematic data synthesis were performed. The databases PubMed, Cumulative Index to Nursing and Allied Health Literature (CINAHL), PsycInfo, and Business Source Complete were searched to identify qualitative studies aimed at retrieving factors related to residents' experienced quality of care in nursing homes. Only studies in which residents themselves were interviewed were included.Results:This literature review included 27 publications covering 14 countries. Thematic analysis revealed three overarching themes related to residents' care experiences: (a) The nursing home environment consisted of the physical environment and caring environment, (b) individual aspects of living in the nursing home consisted of personhood and coping with change, and (c) social engagement consisted of meaningful relationships and care provision.Discussion:To achieve high experienced quality of care in nursing homes, residents' care experiences need to be assessed and used in quality management.",

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author = "Sion, {Katya Y. J.} and Hilde Verbeek and Zwakhalen, {Sandra M. G.} and Gaby Odekerken-Schroder and Schols, {Jos M. G. A.} and Hamers, {Jan P. H.}",

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AU - Sion, Katya Y. J.

AU - Verbeek, Hilde

AU - Zwakhalen, Sandra M. G.

AU - Odekerken-Schroder, Gaby

AU - Schols, Jos M. G. A.

AU - Hamers, Jan P. H.

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N2 - Background:The culture change from task-centered care to person- and relationship-centered care has resulted in the resident's voice gaining importance when assessing experienced quality of care in nursing homes. This review aimed to identify which factors contribute to experienced quality of care in nursing homes worldwide from the resident's perspective.Method:A systematic literature review and thematic data synthesis were performed. The databases PubMed, Cumulative Index to Nursing and Allied Health Literature (CINAHL), PsycInfo, and Business Source Complete were searched to identify qualitative studies aimed at retrieving factors related to residents' experienced quality of care in nursing homes. Only studies in which residents themselves were interviewed were included.Results:This literature review included 27 publications covering 14 countries. Thematic analysis revealed three overarching themes related to residents' care experiences: (a) The nursing home environment consisted of the physical environment and caring environment, (b) individual aspects of living in the nursing home consisted of personhood and coping with change, and (c) social engagement consisted of meaningful relationships and care provision.Discussion:To achieve high experienced quality of care in nursing homes, residents' care experiences need to be assessed and used in quality management.

AB - Background:The culture change from task-centered care to person- and relationship-centered care has resulted in the resident's voice gaining importance when assessing experienced quality of care in nursing homes. This review aimed to identify which factors contribute to experienced quality of care in nursing homes worldwide from the resident's perspective.Method:A systematic literature review and thematic data synthesis were performed. The databases PubMed, Cumulative Index to Nursing and Allied Health Literature (CINAHL), PsycInfo, and Business Source Complete were searched to identify qualitative studies aimed at retrieving factors related to residents' experienced quality of care in nursing homes. Only studies in which residents themselves were interviewed were included.Results:This literature review included 27 publications covering 14 countries. Thematic analysis revealed three overarching themes related to residents' care experiences: (a) The nursing home environment consisted of the physical environment and caring environment, (b) individual aspects of living in the nursing home consisted of personhood and coping with change, and (c) social engagement consisted of meaningful relationships and care provision.Discussion:To achieve high experienced quality of care in nursing homes, residents' care experiences need to be assessed and used in quality management.

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