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Research Output

2019

Achieving continued usage in online banking: A post-adoption study

Oertzen, A-S. & Odekerken-Schröder, G., 2019, In : International Journal of Bank Marketing. 37, 6, p. 1394-1418 25 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access

Beneficiaries' View of Actor Networks: Service Resonance for Pluralistic Actor Networks

Caic, M., Holmlid, S., Mahr, D. & Odekerken-Schroder, G., Dec 2019, In : International Journal of Design. 13, 3, p. 69-88 20 p.

Research output: Contribution to journalArticleAcademicpeer-review

"Deal with it": How coping with e-service innovation affects the customer experience

Ciuchita, R., Mahr, D. & Odekerken-Schroder, G., Oct 2019, In : Journal of Business Research. 103, p. 130-141 12 p.

Research output: Contribution to journalArticleAcademicpeer-review

Making SENSE of Customer Service Experiences: A Text Mining Review

Mahr, D., Stead, S. & Odekerken-Schröder, G., 2019, In : Journal of Services Marketing. 33, 1, p. 88-103 16 p.

Research output: Contribution to journalReview articleAcademicpeer-review

Robotic Versus Human Coaches for Active Aging: An Automated Social Presence Perspective

Caic, M., Avelino, J., Mahr, D., Odekerken-Schröder, G. & Bernardino, A., 10 Jul 2019, In : International Journal of Social Robotics.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access

Value of social robots in services: social cognition perspective

Caic, M., Mahr, D. & Odekerken-Schröder, G., 12 Aug 2019, In : Journal of Services Marketing. 33, 4, p. 463-478 16 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
2018

Co-creating services - conceptual clarification, forms and outcomes

Oertzen, A-S., Odekerken-Schröder, G., Brax, S. A. & Mager, B., 2018, In : Journal of Service Management. 29, 4, p. 641-679 39 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access

Experiments with Vizzy as a Coach for Elderly Exercise

Simao, H., Ribeiro, P., Moreno, P., Figueiredo, R., Duarte, N., Nunes, R., Bernardino, A., Caic, M., Mahr, D. & Odekerken-Schröder, G., 2018.

Research output: Contribution to conferencePaperAcademic

Exploring Antecedents of Service Innovation Performance in Manufacturing SMEs

Mennens, K., van Gils, A., Odekerken-Schröder, G. & Letterie, W., Aug 2018, In : International Small Business Journal. 36, 5, p. 500-520 21 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access

Rise of the machines: Acceptance of social robotic services through network utility maximization

Caic, M., Mahr, D., Odekerken-Schröder, G. & Holmlid, S., 2018.

Research output: Contribution to conferenceAbstractAcademic

Robotic versus human coaches for active aging: A field study on customer service experience

Caic, M., Avelino, J., Mahr, D., Odekerken-Schröder, G. & Bernardino, A., 2018.

Research output: Contribution to conferencePaperAcademic

Service robots: value co-creation and co-destruction in elderly care networks

Caic, M., Odekerken-Schroder, G. & Mahr, D., 2018, In : Journal of Service Management. 29, 2, p. 178-205 28 p.

Research output: Contribution to journalArticleAcademicpeer-review

The Social Role of the Digital Interface: How Social Robots Change Service Interactions

Caic, M., Avelino, J., Mahr, D., Odekerken-Schröder, G. & Bernardino, A., 2018.

Research output: Contribution to conferencePaperAcademic

Understanding generalisability from network-conscious service design projects

Overkamp, T., Caic, M., Holmlid, S., Mahr, D. & Odekerken-Schröder, G., 2018, ServDes. Milan

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

2017

A measurement tool for value co-creation

Oertzen, A-S., Mager, B. & Odekerken-Schröder, G., 2017.

Research output: Contribution to conferencePaperAcademic

How does washing without water perform compared to the traditional bed bath: a systematic review

Groven, F., Zwakhalen, S., Odekerken-Schröder, G., Joosten, E. & Hamers, J., 25 Jan 2017, In : BMC Geriatrics. 17, 1, 16 p., 31.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access

Moving Towards Network-Conscious Service Design: Leveraging network visualisations

Caic, M., Mahr, D., Odekerken-Schröder, G., Holmlid, S. & Beumers, R., 2017, In : Touchpoint; the journal of service design. 9, 1, p. 60-63

Research output: Contribution to journalArticleAcademicpeer-review

Not everything that can be counted counts: innovative and feasible measurements of long-term care quality

Haex, R., van Rooyen, M., Sion, K. Y. I., Beurskens, A. J. H. M., Hamers, J. P. H., Moser, A., Odekerken-Schröder, G., Schols, J. M. G. A., Verbeek, H. & Zwakhalen, S., 2017.

Research output: Contribution to conferencePosterAcademic

Programmed to Care: A Typology of Social Service Robots in Healthcare

Caic, M., Odekerken-Schröder, G. & Mahr, D., 2017.

Research output: Contribution to conferenceAbstractAcademic

Service innovation in value co-creation: A context and an outcome

Oertzen, A-S., Mager, B. & Odekerken-Schröder, G., 2017.

Research output: Contribution to conferencePaperAcademic

Shifting the balance of power in healthcare through service design

Vink, J., Mahr, D. & Odekerken-Schröder, G., 2017, Service Design Impact Report - Health Sector. Mager, B. (ed.). Service Design Network

Research output: Chapter in Book/Report/Conference proceedingChapterAcademic

Storm after the Quiet: How Marketplace Interactions Shape Consumer Resources in Collective Goal Pursuits

Henkel, A., Bögershausen, J., Ciuchita, R. & Odekerken-Schröder, G., 4 Jan 2017, In : Journal of the Association for Consumer Research. 2, 1, p. 26-47

Research output: Contribution to journalArticleAcademicpeer-review

Succesvolle diensteninnovaties in de maakindustrie

Mennens, K., van Gils, A., Letterie, W. & Odekerken-Schröder, G., 2017, Ontwikkelingen in het marktonderzoek : Jaarboek MarktOnderzoekAssociatie. Spaar en Hout BV, Vol. 42. p. 169-181

Research output: Chapter in Book/Report/Conference proceedingChapterAcademic

Towards a multisensory customer experience: an investigation through sensory ethnography

Stead, S., Odekerken-Schröder, G. & Mahr, D., 2017, p. 74-74.

Research output: Contribution to conferenceAbstractAcademic

Towards a multi-sensory customer service experience

Stead, S., Odekerken-Schröder, G. & Mahr, D., 2017, p. 808-810.

Research output: Contribution to conferenceAbstractAcademic

Value networks in elderly care: Value co-creation and co-destruction practices

Caic, M., Odekerken-Schröder, G. & Mahr, D., 2017, p. 886-888.

Research output: Contribution to conferenceAbstractAcademic

What causes imbalance in complex service networks? Evidence from a public health service

Verleye, K., Jaakkola, E., Hodgkinson, I. R., Jun, G. T. & Odekerken-Schröder, G., 2017, In : Journal of Service Management. 28, 1, p. 34-56 23 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
2016
849 Downloads (Pure)

Unheard consumers: a resource perspective on the goal pursuit of families with hearing impaired children

Henkel, A., Bögershausen, J., Ciuchita, R. & Odekerken-Schröder, G., 2016.

Research output: Contribution to conferencePaperAcademic

2015

Ex-inwoners als vergeten ambassadeurs van een stad/regio

Odekerken-Schröder, G. J., Sillen, K. I. J. & Wetzels, M. G. M., 1 Jan 2015, Jaarboek 2015: ontwikkelingen in het marktonderzoek. Bronner, A. E. (ed.). Haarlem: Spaar en Hout BV, p. 155-167 12 p.

Research output: Chapter in Book/Report/Conference proceedingChapterAcademic

2013

A service science approach for improving healthy food experiences

Mahr, F. D., Kalogeras, N. & Odekerken-Schröder, G. J., 1 Jan 2013, In : Journal of Service Management. 24, 4, p. 435-471 37 p.

Research output: Contribution to journalArticleAcademicpeer-review

Uncovering collaborative value creation patterns and establishing corresponding customer roles

Moeller, S., Ciuchita, R. P. A., Mahr, F. D., Odekerken-Schröder, G. J. & Fassnacht, M., 1 Jan 2013, In : Journal of Service Research. 16, 4, p. 471-487

Research output: Contribution to journalArticleAcademicpeer-review

27 Citations (Scopus)
2012

Looking beyond borders: Integrating best practices in benefit-risk analysis into the field of food and nutrition

Tijhuis, M. J., Pohjola, M., Gunnlaugsdottir, H., Kalogeras, N., Leino, O., Luteijn, J., Magnusson, S., Odekerken-Schröder, G. J., Poto, M., Tuomisto, J., Ueland, O., White, B., Holm, F. & Verhagen, H., 1 Jan 2012, In : Food and Chemical Toxicology. 50, 1, p. 77-93 17 p.

Research output: Contribution to journalReview articleAcademicpeer-review

8 Citations (Scopus)

State of the art in benefit-risk analysis: Consumer perception

Ueland, O., Gunnlaugsdottir, H., Holm, F., Kalogeras, N., Leino, O., Luteijn, J., Magnusson, S., Odekerken-Schröder, G. J., Pohjola, M., Tijhuis, M. J., Tuomisto, J., White, B. & Verhagen, H., 1 Jan 2012, In : Food and Chemical Toxicology. 50, 1, p. 67-76

Research output: Contribution to journalArticleAcademicpeer-review

19 Citations (Scopus)

State of the art in benefit-risk analysis: Economics and marketing-finance

Kalogeras, N., Odekerken-Schröder, G. J., Pennings, J. M. E., Gunnlaugsdottir, H., Holm, F., Leino, O., Luteijn, J., Magnusson, S., Pohjola, M., Tijhuis, M. J., Tuomisto, J., Ueland, O., White, B. & Verhagen, H., 1 Jan 2012, In : Food and Chemical Toxicology. 50, 1, p. 56-66 11 p.

Research output: Contribution to journalReview articleAcademicpeer-review

4 Citations (Scopus)

State of the art in benefit-risk analysis: Environmental health

Pohjola, M., Leino, O., Kollanus, V., Tuomisto, J., Gunnlaugsdottir, H., Holm, F., Kalogeras, N., Luteijn, J., Magnusson, S., Odekerken-Schröder, G. J., Tijhuis, M. J., Ueland, O., White, B. & Verhagen, H., 1 Jan 2012, In : Food and Chemical Toxicology. 50, 1, p. 40-55

Research output: Contribution to journalArticleAcademicpeer-review

8 Citations (Scopus)

State of the art in benefit-risk analysis: Food and nutrition

Tijhuis, M. J., de Jong, N., Pohjola, M., Gunnlaugsdottir, H., Hendriksen, M., Hoekstra, J., Holm, F., Kalogeras, N., Leino, O., van Leeuwen, F. X. R., Luteijn, J., Magnusson, S., Odekerken-Schröder, G. J., Rompelberg, C., Tuomisto, J., Ueland, O., White, B. & Verhagen, H., 1 Jan 2012, In : Food and Chemical Toxicology. 50, 1, p. 5-25 21 p.

Research output: Contribution to journalReview articleAcademicpeer-review

20 Citations (Scopus)

State of the art in benefit-risk analysis: Food microbiology

Magnusson, S., Gunnlaugsdottir, H., van Loveren, H., Holm, F., Kalogeras, N., Leino, O., Luteijn, J., Odekerken-Schröder, G. J., Pohjola, M., Tijhuis, M. J., Tuomisto, J., Ueland, O., White, B. & Verhagen, H., 1 Jan 2012, In : Food and Chemical Toxicology. 50, 1, p. 33-39 7 p.

Research output: Contribution to journalArticleAcademicpeer-review

17 Citations (Scopus)

State of the art in benefit-risk analysis: Introduction

Verhagen, H., Tijhuis, M. J., Gunnlaugsdottir, H., Kalogeras, N., Leino, O., Luteijn, J., Magnusson, S., Odekerken-Schröder, G. J., Pohjola, M., Tuomisto, J., Ueland, O., White, B. & Holm, F., 1 Jan 2012, In : Food and Chemical Toxicology. 50, 1, p. 2-4

Research output: Contribution to journalArticleAcademicpeer-review

4 Citations (Scopus)

State of the art in benefit-risk analysis: medicines

Luteijn, J., White, B., Gunnlaugsdottir, H., Holm, F., Kalogeras, N., Leino, O., Magnusson, S., Odekerken-Schröder, G. J., Pohjola, M., Tijhuis, M. J., Tuomisto, J., Ueland, O., McCarron, P. A. & Verhagen, H., 1 Jan 2012, In : Food and Chemical Toxicology. 50, 1, p. 26-32

Research output: Contribution to journalArticleAcademicpeer-review

5 Citations (Scopus)
2011

Are you being served?

Odekerken-Schröder, G. J., 25 Mar 2011, OBS 7425 ed. Maastricht: Maastricht University.

Research output: Book/ReportInaugural speechPopular

Open Access
File
253 Downloads (Pure)

Uit het oog uit het hart?

Odekerken-Schröder, G. J., 1 Jan 2011, In : Telecommerce Magazine . 2011, 2, p. 24-25

Research output: Contribution to journalArticleProfessional

Wat wil de klant eigenlijk?

Odekerken-Schröder, G. J., 1 Jan 2011, In : Telecommerce Magazine . 2011, 1, p. 24-25

Research output: Contribution to journalArticleProfessional