Research Output per year
Research Output
Achieving continued usage in online banking: A post-adoption study
Oertzen, A-S. & Odekerken-Schröder, G., 2019, In : International Journal of Bank Marketing. 37, 6, p. 1394-1418 25 p.Research output: Contribution to journal › Article › Academic › peer-review
Open Access
Beneficiaries' View of Actor Networks: Service Resonance for Pluralistic Actor Networks
Caic, M., Holmlid, S., Mahr, D. & Odekerken-Schroder, G., Dec 2019, In : International Journal of Design. 13, 3, p. 69-88 20 p.Research output: Contribution to journal › Article › Academic › peer-review
"Deal with it": How coping with e-service innovation affects the customer experience
Ciuchita, R., Mahr, D. & Odekerken-Schroder, G., Oct 2019, In : Journal of Business Research. 103, p. 130-141 12 p.Research output: Contribution to journal › Article › Academic › peer-review
Experienced Quality of Post-Acute and Long-Term Care From the Care Recipient's Perspective-A Conceptual Framework
Sion, K. Y. J., Haex, R., Verbeek, H., Zwakhalen, S. M. G., Odekerken-Schroder, G., Schols, J. M. G. A. & Hamers, J. P. H., Nov 2019, In : Journal of the American Medical Directors Association. 20, 11, p. 1386-1390 6 p.Research output: Contribution to journal › Article › Academic › peer-review
Making SENSE of Customer Service Experiences: A Text Mining Review
Mahr, D., Stead, S. & Odekerken-Schröder, G., 2019, In : Journal of Services Marketing. 33, 1, p. 88-103 16 p.Research output: Contribution to journal › Review article › Academic › peer-review
Activities
Two seat journey
Gaby Odekerken - Schröder (Organiser)
12 Oct 2019
Activity: Organizing, contributing or attending an event › Organizing or contributing to an event › Academic
Design of a reference model-based approach to support business-IT alignment improvement in co-creation value networks
Gaby Odekerken - Schröder (Supervisor)
15 Jan 2019
Activity: PhD examination › Academic
Service Robots in Healthcare: A blessing or a curse?
Gaby Odekerken - Schröder (Speaker)
14 Oct 2019
Activity: Talk or presentation (speaker at event) › Talk or presentation › Academic
Would you want to walk in your customers' shoes?
Gaby Odekerken - Schröder (Organiser)
19 Sep 2019
Activity: Organizing, contributing or attending an event › Organizing or contributing to an event › Academic
Service robots in healthcare: A blessing or a curse?
Gaby Odekerken - Schröder (Speaker)
5 Sep 2019
Activity: Talk or presentation (speaker at event) › Talk or presentation › Academic