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Research Output

Achieving continued usage in online banking: A post-adoption study

Oertzen, A-S. & Odekerken-Schröder, G., 2019, In : International Journal of Bank Marketing. 37, 6, p. 1394-1418 25 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access

Beneficiaries' View of Actor Networks: Service Resonance for Pluralistic Actor Networks

Caic, M., Holmlid, S., Mahr, D. & Odekerken-Schroder, G., Dec 2019, In : International Journal of Design. 13, 3, p. 69-88 20 p.

Research output: Contribution to journalArticleAcademicpeer-review

"Deal with it": How coping with e-service innovation affects the customer experience

Ciuchita, R., Mahr, D. & Odekerken-Schroder, G., Oct 2019, In : Journal of Business Research. 103, p. 130-141 12 p.

Research output: Contribution to journalArticleAcademicpeer-review

Making SENSE of Customer Service Experiences: A Text Mining Review

Mahr, D., Stead, S. & Odekerken-Schröder, G., 2019, In : Journal of Services Marketing. 33, 1, p. 88-103 16 p.

Research output: Contribution to journalReview articleAcademicpeer-review

Activities

Service Robots in Healthcare: A blessing or a curse?

Gaby Odekerken - Schröder (Speaker)
14 Oct 2019

Activity: Talk or presentation (speaker at event)Talk or presentationAcademic

Two seat journey

Gaby Odekerken - Schröder (Organiser)
12 Oct 2019

Activity: Organizing, contributing or attending an eventOrganizing or contributing to an eventAcademic

Service Robots in Healthcare: A blessing or a curse?

Gaby Odekerken - Schröder (Speaker)
13 Nov 2019

Activity: Talk or presentation (speaker at event)Talk or presentationAcademic

Service robots in healthcare: A blessing or a curse?

Gaby Odekerken - Schröder (Speaker)
5 Sep 2019

Activity: Talk or presentation (speaker at event)Talk or presentationAcademic

How to get your academic career started?

Gaby Odekerken - Schröder (Speaker)
11 Sep 2019

Activity: Talk or presentation (speaker at event)Talk or presentationAcademic

Press / Media

De gekte rondom Max Verstappen

Gaby Odekerken - Schröder

18/05/16

1 Media contribution

Press/Media: Public EngagementPopular

Altijd wat

Gaby Odekerken - Schröder

2/04/12

1 Media contribution

Press/Media: Public EngagementPopular

Alles wijst op Zuid-Limburg

Gaby Odekerken - Schröder

8/06/08

1 Media contribution

Press/Media: Public EngagementPopular

Talenten uit China en Maastricht

Gaby Odekerken - Schröder

6/06/08

1 Media contribution

Press/Media: Public EngagementPopular