Towards a multi-sensory customer service experience

Research output: Contribution to conferenceAbstractAcademic

Original languageEnglish
Pages808-810
Publication statusPublished - 2017
EventThe 15th International Research Symposium on Service Excellence in Management - School of Engineering of University of Porto (FEUP), Porto, Portugal
Duration: 12 Jun 201715 Jun 2017

Conference

ConferenceThe 15th International Research Symposium on Service Excellence in Management
Abbreviated titleQUIS15
CountryPortugal
CityPorto
Period12/06/1715/06/17

Cite this

Stead, S., Odekerken-Schröder, G., & Mahr, D. (2017). Towards a multi-sensory customer service experience. 808-810. Abstract from The 15th International Research Symposium on Service Excellence in Management, Porto, Portugal.