Towards a multi-sensory customer service experience

Research output: Contribution to conferenceAbstractAcademic

Original languageEnglish
Pages808-810
Publication statusPublished - 2017
EventThe 15th International Research Symposium on Service Excellence in Management - School of Engineering of University of Porto (FEUP), Porto, Portugal
Duration: 12 Jun 201715 Jun 2017

Conference

ConferenceThe 15th International Research Symposium on Service Excellence in Management
Abbreviated titleQUIS15
CountryPortugal
CityPorto
Period12/06/1715/06/17

Cite this

Stead, S., Odekerken-Schröder, G., & Mahr, D. (2017). Towards a multi-sensory customer service experience. 808-810. Abstract from The 15th International Research Symposium on Service Excellence in Management, Porto, Portugal.
Stead, Susan ; Odekerken-Schröder, Gaby ; Mahr, Dominik. / Towards a multi-sensory customer service experience. Abstract from The 15th International Research Symposium on Service Excellence in Management, Porto, Portugal.
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title = "Towards a multi-sensory customer service experience",
author = "Susan Stead and Gaby Odekerken-Schr{\"o}der and Dominik Mahr",
year = "2017",
language = "English",
pages = "808--810",
note = "The 15th International Research Symposium on Service Excellence in Management, QUIS15 ; Conference date: 12-06-2017 Through 15-06-2017",

}

Stead, S, Odekerken-Schröder, G & Mahr, D 2017, 'Towards a multi-sensory customer service experience', The 15th International Research Symposium on Service Excellence in Management, Porto, Portugal, 12/06/17 - 15/06/17 pp. 808-810.

Towards a multi-sensory customer service experience. / Stead, Susan; Odekerken-Schröder, Gaby; Mahr, Dominik.

2017. 808-810 Abstract from The 15th International Research Symposium on Service Excellence in Management, Porto, Portugal.

Research output: Contribution to conferenceAbstractAcademic

TY - CONF

T1 - Towards a multi-sensory customer service experience

AU - Stead, Susan

AU - Odekerken-Schröder, Gaby

AU - Mahr, Dominik

PY - 2017

Y1 - 2017

UR - https://web.fe.up.pt/~quis15/

M3 - Abstract

SP - 808

EP - 810

ER -

Stead S, Odekerken-Schröder G, Mahr D. Towards a multi-sensory customer service experience. 2017. Abstract from The 15th International Research Symposium on Service Excellence in Management, Porto, Portugal.