Exploring the impact of augmented reality smart glasses on worker well-being in warehouse order picking

This paper examines the use of Augmented Reality Smart Glasses (ARSGs) in order-picking tasks in warehouses and explores their impact on workers' well-being. While previous research has primarily focused on the performance advantages of ARSGs, this study provides a new perspective by investigating the human factor and perceptions of worker well-being in two empirical studies. The results corroborate previous findings that ARSGs enhance order-picking efficiency by improving workers' speed and reducing error rates. Additionally, the results reveal that using ARSGs directly increases perceptions of well-being compared to traditional support tools. However, contrary to expectations, ARSG use does not generally lead to higher job satisfaction or perceived productivity enhancements for all workers. Technology savviness is identified as a crucial individual factor that shapes these effects, with tech-savvy workers benefiting more from ARSG use. Overall, this research underscores the importance of tailoring ARSG implementation to the specific needs and characteristics of the workforce and highlights the need for further investigation into the beneficiaries of ARSG technology.