@techreport{85bc0e092ae1414593e6b05b5a1dd879,
title = "Online travel service quality: the importance of pre-transaction services",
author = "{van Riel}, A.C.R. and J. Semeijn and P.F.J. Pauwels",
year = "2003",
month = jan,
day = "1",
doi = "10.26481/umamet.2003033",
language = "English",
series = "METEOR Research Memorandum",
publisher = "METEOR, Maastricht University School of Business and Economics",
number = "033",
type = "WorkingPaper",
institution = "METEOR, Maastricht University School of Business and Economics",
}