Online travel service quality: the importance of pre-transaction services

A.C.R. van Riel, J. Semeijn, P.F.J. Pauwels

Research output: Working paper / PreprintWorking paper

1183 Downloads (Pure)
Original languageEnglish
Place of PublicationMaastricht
PublisherMETEOR, Maastricht University School of Business and Economics
Number of pages31
Publication statusPublished - 1 Jan 2003

Publication series

SeriesMETEOR Research Memorandum

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