The impact of attitude strength on the use of customer satisfaction information: an empirical investigation

M.J.H. van Birgelen, J.C. de Ruyter, M.G.M. Wetzels

Research output: Working paper / PreprintWorking paper

238 Downloads (Pure)
Original languageEnglish
Place of PublicationMaastricht
PublisherMETEOR, Maastricht University School of Business and Economics
Publication statusPublished - 1 Jan 2000

Publication series

SeriesMETEOR Research Memorandum

Cite this