The impact of attitude strength on the use of customer satisfaction information: an empirical investigation

M.J.H. van Birgelen, J.C. de Ruyter, M.G.M. Wetzels

Research output: Working paperProfessional

106 Downloads (Pure)
Original languageEnglish
Place of PublicationMaastricht
PublisherMETEOR, Maastricht University School of Business and Economics
DOIs
Publication statusPublished - 1 Jan 2000

Publication series

SeriesMETEOR Research Memorandum
Number037

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