The broker role in societal activation of long-term welfare recipients: A jack of all trades?

Lotte Prevo*, Maria Jansen, Stef Kremers

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review


Socioeconomic status and health are strongly related to the ability of a person to participate in society. Acting upon activation and employment possibilities is difficult for several groups. One group described as especially hard to activate is long-term welfare recipients. In the current study, the role of an activation broker was studied as a supplementary practice to regular support practices. A qualitative research design using an analysis of the administrative logbook of the activation broker and interviews with professionals (n = 8) and long-term welfare recipients (n = 10) was carried out. To structure the retrieved data, the Activation Broker Wheel was developed.


Seven core behaviours were identified and categorized in three determinants; capabilities, opportunities and motivation. Contextual factors supporting the activation broker approach were selected. The activation broker approach was found to be successful in activating long-term welfare recipients.


The behaviours, determinants and context made visible within the Activation Broker Wheel provided insight into workable elements that may help future activation brokers to optimize their support.

Original languageEnglish
Article number14680173211008421
Pages (from-to)460-478
Number of pages19
JournalJournal of Social Work
Issue number2
Publication statusPublished - Mar 2022


  • Social work
  • activation broker
  • behaviour
  • long-term welfare recipient
  • societal activation
  • well-being


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