Team Commitment to Service Quality: An Empirical Assessment of Employee and Customer Perspective

A. de Jong, J.C. de Ruyter, J.G.A.M. Lemmink

Research output: Working paper / PreprintWorking paper

Original languageEnglish
Place of Publicationonbekend
PublisherMarketing & Supply Chain Management
Number of pages38
Publication statusPublished - 1 Jan 2001

Publication series

SeriesMAXX Working Paper

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