Reversing a relationship spiral: From vicious to virtuous cycles in IT outsourcing

Henk Akkermans, Willem van Oppen, Bart Vos, Carol X. J. Ou*

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

Original languageEnglish
Pages (from-to)231-267
Number of pages37
JournalInformation Systems Journal
Volume31
Issue number2
Early online date30 Sep 2020
DOIs
Publication statusPublished - Mar 2021

Keywords

  • action research
  • collaborative service design (CSD)
  • combined-method approach
  • IT outsourcing (ITO)
  • relationship dynamics
  • system dynamics
  • INFORMATION-SYSTEMS
  • DYNAMICS
  • MODEL
  • TECHNOLOGY
  • GOVERNANCE
  • GUIDELINES
  • EVOLUTION
  • PROJECTS
  • FAILURE
  • SUCCESS

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