Reducing no-show behavior at a community mental health center

Q. van Dieren*, M.J.N. Rijckmans, J.J.P. Mathijssen, J. Lobbestael, A.R. Arntz

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

Abstract

The objective of this study was to examine whether an easy to apply no-show policy can substantially reduce no-show behavior of 16-25-year-old clients undergoing individual outpatient treatment at a community mental health center. After introduction of the new no-show policy, the no-show percentage was significantly reduced with 32.1%. This reduction was not due to terminating significantly more treatments of clients with no-show behavior. It seems likely that this easy-to-apply no-show policy can substantially reduce no-show behavior of clients with a broad variety of mental disorders undergoing individual outpatient treatment.

Original languageEnglish
Pages (from-to)844-850
Number of pages7
JournalJournal of Community Psychology
Volume41
Issue number7
DOIs
Publication statusPublished - Sep 2013

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