@inbook{187f93e06de3420587e457618b3a0149,
title = "Promoting effective workplace mediation",
author = "Katalien Bollen and M. Euwema and L. Munduate",
note = "no data used",
year = "2016",
doi = "10.1007/978-3-319-42842-0",
language = "English",
isbn = "978-3-319-42841-3",
volume = "3",
series = "Industrial Relations & Conflict Management",
publisher = "Springer",
pages = "1--17",
editor = "K. Bollen and M. Euwema and L. Munduate",
booktitle = "Advancing workplace mediation through integration of theory and practice",
address = "United States",
edition = "1",
}