Pricey therefore good? Price affects expectations, but not quality perceptions and liking

J. Kurz*, E. Efendic, C. Goukens

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

Abstract

Price and quality are positively related in people's minds. Saying a product costs more ought to lead to higher expectations of quality and liking. Importantly, this price-quality heuristic is argued to affect perceived quality and liking-known as the marketing placebo effect. To investigate the robustness of this effect, we conducted six studies (total N = 2842; with students from an international Dutch university and US participants from Prolific and MTurk)-expanding on previous methodological approaches with larger samples and using products not commonly investigated in previous research. In all our studies, higher prices led to higher quality and liking expectations as suggested by the price-quality heuristic. However, we did not find a consistent effect on perceived quality and liking once people experienced the product. Our data imply that the marketing placebo effect may be less robust or generalizable as previously assumed. This (in)efficacy should bring marketers to pause on when and whether to rely on it at all.
Original languageEnglish
Pages (from-to)1115-1129
Number of pages15
JournalPsychology & Marketing
Volume40
Issue number6
Early online date1 Feb 2023
DOIs
Publication statusPublished - Jun 2023

Keywords

  • expectations
  • liking
  • marketing placebo effect
  • price effects
  • price-quality heuristic
  • quality perceptions
  • MARKETING ACTIONS
  • PRODUCT QUALITY
  • TIME PRESSURE
  • PLACEBO
  • BRAND
  • JUDGMENTS
  • CONSUMERS
  • REPLICABILITY
  • PREFERENCES
  • CONSUMPTION

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