How Does E-Trust Affect Loyalty Intentions on the Internet? A Cross National Investigation

A.C.R. van Riel, D. Ribbink, V.M. Liljander, J.G.A.M. Lemmink

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Original languageEnglish
Title of host publicationProceedings of the 9th International Research Symposium on Service Excellence in Management QUIS 9
EditorsR Johnston, B Edvardsson, A Gustafsson, SW Brown
Place of PublicationKarlstad
Publication statusPublished - 1 Jan 2004
Eventconference; 2004-06-15; 2004-06-18 -
Duration: 15 Jun 200418 Jun 2004


Conferenceconference; 2004-06-15; 2004-06-18

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