@inproceedings{22f403ed18d449e7b4c4288d7cd90cc1,
title = "How Does E-Trust Affect Loyalty Intentions on the Internet? A Cross National Investigation",
author = "{van Riel}, A.C.R. and D. Ribbink and V.M. Liljander and J.G.A.M. Lemmink",
note = "Proceedings of the 9th International Research Symposium on Service Excellence in Management QUIS 9 Karlstad Karlstad ; conference; 2004-06-15; 2004-06-18 ; Conference date: 15-06-2004 Through 18-06-2004",
year = "2004",
month = jan,
day = "1",
language = "English",
editor = "R Johnston and B Edvardsson and A Gustafsson and SW Brown",
booktitle = "Proceedings of the 9th International Research Symposium on Service Excellence in Management QUIS 9",
publisher = "Karlstad",
}