@inproceedings{145e4fc0f7064cee9521fff399224a6c,
title = "Extending Electronic Knowledge Systems: The Role and Impact of Customer Participation",
author = "V. Blazevic and A. Lievens",
note = "Proceedings of the 11th AMA Frontiers in Services Conference Maastricht Maastricht, The Netherlands ; conference; 2002-06-27; 2002-06-29 ; Conference date: 27-06-2002 Through 29-06-2002",
year = "2002",
month = jan,
day = "1",
language = "English",
pages = "111--111",
booktitle = "Proceedings of the 11th AMA Frontiers in Services Conference",
publisher = "Maastricht",
}