Employee Behavior, Feelings of Warmth and Customer Percepion in Service Encounters

J.G.A.M. Lemmink, J. Mattsson

Research output: Contribution to journalArticleAcademicpeer-review

Original languageEnglish
Pages (from-to)18-33
JournalThe International Journal of Retail & Distribution Management
Volume30
Issue number1
Publication statusPublished - 1 Jan 2002

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