Customer Satisfaction with E-Services: The Case of an On-Line Recruitment Portal

V.M. Liljander, A.C.R. van Riel, M. Pura

Research output: Chapter in Book/Report/Conference proceedingChapterAcademic

Original languageEnglish
Title of host publicationJahrbuch Dienstleistungsmanagement 2002 - Electronic Services
EditorsM Bruhn, B Stauss
Place of PublicationWiesbaden, Germany
Publication statusPublished - 1 Jan 2002

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