Customer Satisfaction with E-Services: The Case of an On-Line Recruitment Portal

V.M. Liljander, A.C.R. van Riel, M. Pura

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic

Original language	English
Title of host publication	Jahrbuch Dienstleistungsmanagement 2002 - Electronic Services
Editors	M Bruhn, B Stauss
Place of Publication	Wiesbaden, Germany
Publisher	Gabler
Pages	407-432
Publication status	Published - 1 Jan 2002

Cite this

@inbook{0cb0477c58ce474983e130ead539288c,

title = "Customer Satisfaction with E-Services: The Case of an On-Line Recruitment Portal",

author = "V.M. Liljander and {van Riel}, A.C.R. and M. Pura",

year = "2002",

month = jan,

day = "1",

language = "English",

pages = "407--432",

editor = "M Bruhn and B Stauss",

booktitle = "Jahrbuch Dienstleistungsmanagement 2002 - Electronic Services",

publisher = "Gabler",

}