3D Virtual World BPM Training Systems: Process Gateway Experimental Results

Michael Leyer*, Ross Brown, Banu Aysolmaz, Irene Vanderfeesten, Oktay Turetken

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

5 Citations (Web of Science)


It is important for companies that their operational employees have profound knowledge of the processes in which their work is embedded. 3D virtual world (VW) environments are promising for learning, especially for complex processes that have deviations from the standard flow. We design a 3D VW process training environment to improve process learning, particularly for complex processes with alternative flows, represented with gateways in process models. We adopt the method of loci, which suggests the mental traversal of routines for improving learning. Our experiment with 145 participants compares the level of knowledge acquired for a sample process with our 3D VW environment and a 2D depiction. We found that the 3D VW environment significantly increases the level of process knowledge acquired across the typical gateways in processes. Our results contribute to our understanding of how individuals learn knowledge of processes via 3D environments. With a low initial investment, practitioners are encouraged to invest in 3D training systems for processes, since these can be set up once and reused multiple times for various employees.
Original languageEnglish
Title of host publicationAdvanced Information Systems Engineering
Subtitle of host publication31st International Conference, CAiSE 2019, Rome, Italy, June 3-7, 2019, Proceedings
EditorsPaolo Giorgini, Barbara Weber
Place of PublicationCham
Number of pages15
ISBN (Electronic)978-3-030-21290-2
ISBN (Print)978-3-030-21289-6
Publication statusPublished - 29 May 2019

Publication series

SeriesLecture Notes in Computer Science
VolumeLNCS, vol 11483


  • Experiment
  • Gateways
  • Process model
  • Training
  • Virtual worlds
  • FLOW

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