Research output

Working hours and productivity

Research output: Working paperProfessional

Associated researcher

  • Collewet, M.
  • Sauermann, J.

Associated organisations

Abstract

This paper studies the link between working hours and productivity using daily
information on working hours and performance of a sample of call centre agents. We exploit variation in the number of hours worked by the same employee across days and weeks due to central scheduling, enabling us to estimate the effect of working hours on productivity. We find that as the number of hours worked increases, the average handling time for a call increases, meaning that agents become less productive. This result suggests that fatigue can play an important role, even in jobs with mostly part-time workers.

    Research areas

  • working hours, productivity, output, labour demand

Documents

  • RM17009

    Final published version, 570 KB, PDF-document

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Details

Original languageEnglish
PublisherGSBE
Publication statusPublished - 10 Apr 2017

Publication series

NameGSBE Research Memoranda
PublisherGSBE
No.009