Towards a multi-sensory customer service experience

Research output: Contribution to conference › Abstract › Academic

Original language	English
Pages	808-810
Publication status	Published - 2017
Event	The 15th International Research Symposium on Service Excellence in Management - School of Engineering of University of Porto (FEUP), Porto, Portugal Duration: 12 Jun 2017 → 15 Jun 2017

Symposium	The 15th International Research Symposium on Service Excellence in Management
Abbreviated title	QUIS15
Country/Territory	Portugal
City	Porto
Period	12/06/17 → 15/06/17

Cite this

@conference{237c858eb844451986ee433956dd0cd6,

title = "Towards a multi-sensory customer service experience",

author = "Susan Stead and Gaby Odekerken-Schr{\"o}der and Dominik Mahr",

year = "2017",

language = "English",

pages = "808--810",

note = "The 15th International Research Symposium on Service Excellence in Management, QUIS15 ; Conference date: 12-06-2017 Through 15-06-2017",

}