Team commitment to service quality in self-managed service groups: an empirical assessment of the employee and customer perspective

A. de Jong, J.C. de Ruyter, J.G.A.M. Lemmink

Research output: Working paper / Preprint › Working paper

180 Downloads (Pure)

Original language	English
Place of Publication	Maastricht
Publisher	METEOR, Maastricht University School of Business and Economics
Publication status	Published - 1 Jan 2001

Series	MAXX Working Paper Series
Number	003

Access to Document

@techreport{f11c8e35c2054f40ad3ed73e8e90d3ed,

title = "Team commitment to service quality in self-managed service groups: an empirical assessment of the employee and customer perspective",

author = "{de Jong}, A. and {de Ruyter}, J.C. and J.G.A.M. Lemmink",

year = "2001",

month = jan,

day = "1",

language = "English",

series = "MAXX Working Paper Series",

number = "003",

publisher = "METEOR, Maastricht University School of Business and Economics",

type = "WorkingPaper",

institution = "METEOR, Maastricht University School of Business and Economics",

}

TY - UNPB

T1 - Team commitment to service quality in self-managed service groups: an empirical assessment of the employee and customer perspective

AU - de Jong, A.

AU - de Ruyter, J.C.

AU - Lemmink, J.G.A.M.

PY - 2001/1/1

Y1 - 2001/1/1

M3 - Working paper

T3 - MAXX Working Paper Series

BT - Team commitment to service quality in self-managed service groups: an empirical assessment of the employee and customer perspective

PB - METEOR, Maastricht University School of Business and Economics

CY - Maastricht

ER -