Store Satisfaction and Store Loyalty Explained by Customer- and Store-Related Factors

J.M.M. Bloemer, G.J. Odekerken-Schröder

Research output: Contribution to journalArticleAcademicpeer-review

Original languageEnglish
Pages (from-to)68-80
JournalJournal of Consumer Satisfaction/Dissatisfaction and Complaining Behaviour
Volume15
Publication statusPublished - 1 Jan 2002

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