Lock-in to Application Service Providers

R.J. Müller; A. Ott

doi:10.1007/978-3-642-57547-1_64

Lock-in to Application Service Providers

R.J. Müller, A. Ott

Quantitative Economics

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic

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Abstract

Renting software applications from an application service provider is generally assumed to provide significant overall cost savings. Whether these savings benefit the customer or provide high profit margins for the provider is a priori not clear. Lock-in of customers might reduce competition and enable the service provider to charge premium prices. We investigate in this paper the strength of lock-in with application service providers and identf the features in service contracts that can be used to reduce the lock-in.keywordsapplication service providersoftware economicslock-in.

Original language	English
Title of host publication	Information Age Economy
Editors	H.U. Buhl, A. Huther, B. Reitwiesner
Place of Publication	Heidelberg
Publisher	Springer
Pages	729-742
DOIs	https://doi.org/10.1007/978-3-642-57547-1_64
Publication status	Published - 1 Jan 2001

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10.1007/978-3-642-57547-1_64

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