@inproceedings{77e6ae21c4e143f9b866b50b59b47e5d,
title = "Increasing Customer Loyalty with E-Support: The Case of Mobile Telecom Providers",
author = "{van Riel}, A.C.R. and V.M. Liljander and J.G.A.M. Lemmink and S. Sikorski",
note = "Proceedings of the 11th AMA Frontiers in Services Conference Maastricht, The Netherlands ; conference; 2002-06-27; 2002-06-29 ; Conference date: 27-06-2002 Through 29-06-2002",
year = "2002",
month = jan,
day = "1",
language = "English",
pages = "74--74",
booktitle = "Proceedings of the 11th AMA Frontiers in Services Conference",
}