Research output

Exploring Antecedents of Service Innovation Excellence in Manufacturing SMEs

Research output: Working paperProfessional

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Abstract

In this paper, we discuss factors that enable SMEs to achieve service innovation excellence. Using a knowledge based-perspective, we posit that absorptive capacity, which is the ability to identify, assimilate and exploit external knowledge, is one of these critical factors. Additionally, we investigate the effect of two potential drivers that can influence absorptive capacity, namely employee collaboration and an SME’s search breadth.

    Research areas

  • strategy , business administration and economics

Documents

  • RM16025

    Final published version, 712 KB, PDF-document

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Details

Original languageEnglish
PublisherGSBE
Publication statusPublished - 2016

Publication series

NameGSBE Research Memoranda
PublisherGSBE
No.025