Employee Behavior, Feelings of Warmth and Customer Percepion in Service Encounters

Research output: Contribution to journal › Article › Academic › peer-review

Original language	English
Pages (from-to)	18-33
Journal	The International Journal of Retail & Distribution Management
Volume	30
Issue number	1
DOIs	https://doi.org/10.1108/09590550210415239
Publication status	Published - 1 Jan 2002

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title = "Employee Behavior, Feelings of Warmth and Customer Percepion in Service Encounters",

author = "J.G.A.M. Lemmink and J. Mattsson",

year = "2002",

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AU - Mattsson, J.

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