Research output

Do Satisfied Call Center Operators Deliver Better Customer Service?

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Associated researcher

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Details

Original languageEnglish
Title of host publicationProceedings of the 11th AMA Frontiers in Services Conference
Place of PublicationMaastricht, The Netherlands
PublisherMaastricht
Pages40-40
Publication statusPublished - 1 Jan 2002
Eventconference; 2002-06-27; 2002-06-29 -
Duration: 27 Jun 200229 Jun 2002

Conference

Conferenceconference; 2002-06-27; 2002-06-29
Period27/06/0229/06/02