@inproceedings{ad1ac36106764fbe88fd897af8499e32,
title = "Comparing Employee and Customer Ratings of Service Team Performance: A Generalizability Theory Application",
author = "{de Jong}, A. and M.G.M. Wetzels and {de Ruyter}, J.C.",
note = "Conference Proceedings Frontiers in Services 2003 E-Center of The Robert H. Smith School of Business Washington DC ; conference; 2003-10-23; 2003-10-26 ; Conference date: 23-10-2003 Through 26-10-2003",
year = "2003",
month = jan,
day = "1",
language = "English",
booktitle = "Conference Proceedings Frontiers in Services 2003",
publisher = "E-Center of the Robert H. Smith School of Business",
}