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  1. 2018
  2. Published
  3. Published
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  5. Published
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  7. 2017
  8. Published
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  11. 2016
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  15. 2015
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  20. 2014
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  22. Published
    Motyka, S., Grewal, D., Puccinelli, N. M., Roggeveen, A. L., Avnet, T., Daryanto, A., ... Wetzels, M. G. M. (2014). Regulatory fit: A meta-analytic synthesis. Journal of Consumer Psychology, 24(3), 394-410. https://doi.org/10.1016/j.jcps.2013.11.004
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  25. 2013
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    Hensen, N. J. B., de Jong, A., de Ruyter, J. C., & Wetzels, M. G. M. (2013). Groen voorbeeld doet groen volgen: de filiaalmanager als aanjager van milieurentmeesterschap onder verkopers. In F. Bronner (Ed.), Ontwikkelingen in het Marktonderzoek; Jaarboek MarktOnderzoekAssociatie (pp. 197-215). Haarlem: Spaar en Hout BV.
  31. Published
  32. Published
  33. Published
  34. Published
    de Ruyter, J. C., & Yu, T. (2013). You can if you think you can: The impact of customer and employee efficacy on technology-based service delivery. In R. P. Fisk, R. Russell-Bennett, & L. C. Harris (Eds.), Serving Customers: Global Services Marketing Perspectives (pp. 161-175). Brisbane: Tilde University Press.
  35. 2012
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  39. Published
    van Laer, T., & de Ruyter, J. C. (2012). In de schoenen van de klant: over de maakbaarheid van verantwoordelijke medewerkers. In F. Bronner (Ed.), Jaarboek MarktOnderzoekAssociatie (pp. 9-26). Haarlem: Spaar en Hout BV.
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  43. 2011
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  50. 2010
  51. Published
    van Beuningen, J. W. A., Moorman, C., de Ruyter, J. C., Wetzels, M. G. M., & Cox, D. (2010). Wanneer Renderen Kennisinvesteringen in Niet-Exclusieve Verkopers? In A. Bronner (Ed.), Jaarboek 2010 Ontwikkelingen in het marktonderzoek (pp. 113-126). Haarlem: Spaarenhout.
  52. 2009
  53. Published
  54. 2005
  55. Published
    Deutskens, E., de Ruyter, J. C., & Wetzels, M. G. M. (2005). An assessment of measurement invariance between online and mail surveys. (METEOR Research Memorandum; No. 004). Maastricht: METEOR, Maastricht University School of Business and Economics.
  56. Published
  57. 2004
  58. Published
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  60. Published
  61. Published
  62. Published
    Feinberg, R. A., de Ruyter, J. C., & Bennington, L. (2004). Cases in Call Center Management. Great Ideas (Th)at Work. Purdue: Ichor Business Books.
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