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  1. 2019
  2. Published
  3. Published
  4. 2018
  5. Published
  6. 2017
  7. Published
  8. Published
  9. Published
    Lemmink, J., Hensens, K., Lucas, B., & Heinonen, K. (2017). Measuring Engagement with Charitable Events in Social Media Brand and user Posts. 73-73. Abstract from The 5th Naples Forum on Service, Sorento, Naples, Italy.
  10. 2016
  11. Published
    Francu, E., van den Bossche, P., Lemmink, J., & Segers, M. (2016). For Your Ties Only: Team Dynamics and Creativity in B2B Service Co-Creation. Session 12. Abstract from The 9th SERVSIG Conference, Maastricht, Netherlands.
  12. Published
    Henkel, A., Bögershausen, J., Aquino, K., & Lemmink, J. (2016). The Undesired Discounting Effect of Budget Brands: How Brand Positioning Affects Perceptions of Customer Service Representatives’ Human Qualities. Paper presented at ACR conference 2016, Berlin, Germany.
  13. 2015
  14. Published
    Wuenderlich, N. V., Heinonen, K., Ostrom, A. L., Patricio, L., Sousa, R., Voss, C., & Lemmink, J. G. A. M. (2015). Futurizing smart service: implications for service researchers and managers. Journal of Services Marketing, 29(6/7), 442-447. https://doi.org/10.1108/JSM-01-2015-0040
  15. Published
  16. Published
    Lemmink, J. G. A. M. (2015). Speed of service innovation and the increasing role of real time experimentation. In J. Gummerus, & K. V. Koskull (Eds.), The Nordic School: Service Marketing and Management for the Future (pp. 195-197). Helsinki: CERS: Hanken School of Economics.
  17. 2012
  18. Published
  19. 2011
  20. Published
  21. Published
  22. 2010
  23. Published
  24. 2004
  25. Published
    Walczuch, R. M., Kristian, K., Sans, J., Lemmink, J. G. A. M., & Streukens, A. C. P. (2004). Acceptance of Information Technology by Technology Ready Service Employees. In M. Teich (Ed.), Proceedings IMS Forum 2004 Lake Como: IMS Forum.
  26. Published
  27. Published
  28. Published
  29. Published
  30. Published
  31. Published
    van Riel, A. C. R., Ribbink, D., Liljander, V. M., & Lemmink, J. G. A. M. (2004). How Does E-Trust Affect Loyalty Intentions on the Internet? A Cross National Investigation. In R. Johnston, B. Edvardsson, A. Gustafsson, & SW. Brown (Eds.), Proceedings of the 9th International Research Symposium on Service Excellence in Management QUIS 9 Karlstad: Karlstad.
  32. Published
  33. Published
  34. Published
  35. Published
    Pruppers, R. E. W., Ouwersloot, J., & Lemmink, J. G. A. M. (2004). Survival of the Fittest: The Multifaceted Role of it in Cobranding. In Proceedings ACR North American Conference Portland, Oregon: Portland.
  36. Published
  37. 2003
  38. Published
    van Riel, A. C. R., Ouwersloot, J., & Lemmink, J. G. A. M. (2003). Antecedents of effective decision making: a cognitive approach. (METEOR Research Memorandum; No. 026). Maastricht: METEOR, Maastricht University School of Business and Economics.
  39. Published
    van Riel, A. C. R., Liljander, V. M., Lemmink, J. G. A. M., & Streukens, A. C. P. (2003). Boost customer loyalty with online support: the case of mobile telecoms providers. (METEOR Research Memorandum; No. 014). Maastricht: METEOR, Maastricht University School of Business and Economics.
  40. Published
  41. Published
  42. Published
  43. Published
    van Riel, A. C. R., Lemmink, J. G. A. M., & Ouwersloot, J. (2003). The Role of Information in High Tech Service Innovation Success: A Decision Making Perspective. (MAXX Working Paper; No. 2003-07). onbekend: Marketing & Supply Chain Management.
  44. 2002
  45. Published
    Walczuch, R. M., Bielowski, A. G., & Lemmink, J. G. A. M. (2002). Conceptualization and Measurement of the Impact of Information and Communication Technology (ICT) on Service Process Efficiency. In Proceedings of the Hawaii International Conference on Systems Sciences Big Island, Hawaii: Hawai.
  46. Published
  47. Published
  48. Published
  49. Published
    van Riel, A. C. R., Liljander, V. M., Lemmink, J. G. A. M., & Sikorski, S. (2002). Increasing Customer Loyalty with E-Support: The Case of Mobile Telecom Providers. In Proceedings of the 11th AMA Frontiers in Services Conference (pp. 74-74). Maastricht, The Netherlands.
  50. Published
  51. Published
    Parsons, L., Lemmink, J. G. A. M., Walczuch, R. M., Bielowski, A. G., & Mattsson, J. (2002). The Impact of Information Technology on Bank Branch Operating Efficiency. In Proceedings of the 11th AMA Frontiers in Services Conference (pp. 85-85). Maastricht, the Netherlands: AMA.
  52. 2001
  53. Published
  54. Published
  55. Published
    Lemmink, J. G. A. M., & Kasper, J. D. P. (2001). Competitive Reactions to Product Quality Improvements in Industrial Markets. In M. Baker (Ed.), Marketing: Critical Perspectives on Business and Management, Vol V, 9.1 (pp. 1-15). London: Routledge/Taylor & Francis Group.
  56. Published
  57. Published
    de Jong, A., de Ruyter, J. C., & Lemmink, J. G. A. M. (2001). Linking Team Service Climate to Customer Outcomes: A Contingency Approach. In Frontiers in Sevices Conference, Washington DC, Conference Proceedings Frontiers.
  58. Published
    Kunst, P. E. J., Lemmink, J. G. A. M., & Prins, R. (2001). Servicekwaliteit in dienstverlening meten en verbeteren. In Handboek Onderhoudsmanagement, Suppl 38, B4019 Alphen a/d Rijn: Kluwer.
  59. Published
    de Jong, A., de Ruyter, J. C., & Lemmink, J. G. A. M. (2001). Team commitment to service quality in self-managed service groups: an empirical assessment of the employee and customer perspective. (METEOR research memorandum; No. 041). Maastricht: METEOR, Maastricht University School of Business and Economics.
  60. Published
    de Jong, A., de Ruyter, J. C., & Lemmink, J. G. A. M. (2001). Team Commitment to Service Quality: An Empirical Assessment of Employee and Customer Perspective. (MAXX Working Paper; No. 01-03). onbekend: Marketing & Supply Chain Management.
  61. Published
    Lemmink, J. G. A. M., Schuijf, A., & Streukens, A. C. P. (2001). The Role of Corporate Image and Company Employment Image in Explaining Application Intentions. In E. Breivik, AW. Falkenberg, & Gronhaug (Eds.), Research Conference Proceedings, Rethinking European Marketing Bergen Business School: NHH/EMAC.
  62. 1999
  63. Published
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