Working hours and productivity

Marion Collewet, Jan Sauermann

Research output: Working paperProfessional

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Abstract

This paper studies the link between working hours and productivity using daily
information on working hours and performance of a sample of call centre agents. We exploit variation in the number of hours worked by the same employee across days and weeks due to central scheduling, enabling us to estimate the eect of working hours on productivity. We nd that as the number of hours worked increases, the average handling time for a call increases, meaning that agents become less productive. This result suggests that fatigue can play an important role, even in jobs with mostly part-time workers.
Original languageEnglish
PublisherResearch Centre for Education and the Labour Market
Number of pages38
Publication statusPublished - 2017

Publication series

SeriesROA Research Memoranda
Number004

JEL classifications

  • j23 - Labor Demand
  • j22 - Time Allocation and Labor Supply
  • m12 - "Personnel Management; Executive Compensation"
  • m54 - Personnel Economics: Labor Management

Keywords

  • working hours
  • productivity
  • output
  • labour demand

Cite this

Collewet, M., & Sauermann, J. (2017). Working hours and productivity. Research Centre for Education and the Labour Market. ROA Research Memoranda, No. 004