Working hours and productivity

Marion Collewet, Jan Sauermann

Research output: Working paper / PreprintWorking paper

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This paper studies the link between working hours and productivity using daily
information on working hours and performance of a sample of call centre agents. We exploit variation in the number of hours worked by the same employee across days and weeks due to central scheduling, enabling us to estimate the eect of working hours on productivity. We nd that as the number of hours worked increases, the average handling time for a call increases, meaning that agents become less productive. This result suggests that fatigue can play an important role, even in jobs with mostly part-time workers.
Original languageEnglish
Number of pages38
Publication statusPublished - 2017

Publication series

SeriesROA Research Memoranda

JEL classifications

  • j23 - Labor Demand
  • j22 - Time Allocation and Labor Supply
  • m12 - "Personnel Management; Executive Compensation"
  • m54 - Personnel Economics: Labor Management


  • working hours
  • productivity
  • output
  • labour demand

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