Why do emotional labor strategies differentially predict exhaustion? Comparing psychological effort, authenticity, and relational mechanisms

Anna V Huppertz, Ute R, Hülsheger, Joana De Calheiros Velozo, Bert H. Schreurs

Research output: Contribution to journalArticleAcademicpeer-review

Original languageEnglish
Pages (from-to)214-226
Number of pages13
JournalJournal of Occupational Health Psychology
Volume25
Issue number3
Early online date19 Mar 2020
DOIs
Publication statusPublished - Jun 2020

Keywords

  • emotional labor
  • mechanisms
  • emotional exhaustion
  • surface acting
  • deep acting
  • SELF-CONTROL
  • INDIVIDUAL-DIFFERENCES
  • SERVICE
  • WORK
  • CUSTOMER
  • PERFORMANCE
  • MULTILEVEL
  • SURFACE
  • DEEP
  • PERSONALITY

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