When faking emotions is especially hurtful: the role of punishment sensitivity

B.H.J. Schreurs; H. Günter; U.R. Hülsheger; I.H. van Emmerik

doi:10.5465/AMBPP.2013.11879abstract

Abstract

Based on a social functional account of emotion, this study investigated the possibility that surface acting is more harmful to individuals who are afraid of social disapproval. Using daily diary data collected from 275 Dutch service workers over ten working days, we examined whether punishment sensitivity, as a measure for fear of social disapproval, moderates the within-person relationship between daily surface acting and daily job-related well-being (i.e., emotional exhaustion, depersonalization, and work engagement). Consistent with predictions, the results of multilevel analyses showed that surface acting is particularly harmful for punishment-sensitive employees. We discuss scholarly and practical implications of this finding.

Original language	English
DOIs	https://doi.org/10.5465/AMBPP.2013.11879abstract
Publication status	Published - 1 Jan 2013
Event	73rd Academy of Management Annual Meeting, Orlando - Duration: 9 Aug 2013 → 13 Aug 2013

Conference

Conference	73rd Academy of Management Annual Meeting, Orlando
Period	9/08/13 → 13/08/13

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10.5465/AMBPP.2013.11879abstract

http://proceedings.aom.org/content/2013/1/11879

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title = "When faking emotions is especially hurtful: the role of punishment sensitivity",

abstract = "Based on a social functional account of emotion, this study investigated the possibility that surface acting is more harmful to individuals who are afraid of social disapproval. Using daily diary data collected from 275 Dutch service workers over ten working days, we examined whether punishment sensitivity, as a measure for fear of social disapproval, moderates the within-person relationship between daily surface acting and daily job-related well-being (i.e., emotional exhaustion, depersonalization, and work engagement). Consistent with predictions, the results of multilevel analyses showed that surface acting is particularly harmful for punishment-sensitive employees. We discuss scholarly and practical implications of this finding. ",

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AU - Schreurs, B.H.J.

AU - Günter, H.

AU - Hülsheger, U.R.

AU - van Emmerik, I.H.

N1 - Academy of Management Proceedings Academy of Management. Annual Meeting Proceedings Issue:11879

PY - 2013/1/1

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N2 - Based on a social functional account of emotion, this study investigated the possibility that surface acting is more harmful to individuals who are afraid of social disapproval. Using daily diary data collected from 275 Dutch service workers over ten working days, we examined whether punishment sensitivity, as a measure for fear of social disapproval, moderates the within-person relationship between daily surface acting and daily job-related well-being (i.e., emotional exhaustion, depersonalization, and work engagement). Consistent with predictions, the results of multilevel analyses showed that surface acting is particularly harmful for punishment-sensitive employees. We discuss scholarly and practical implications of this finding.

AB - Based on a social functional account of emotion, this study investigated the possibility that surface acting is more harmful to individuals who are afraid of social disapproval. Using daily diary data collected from 275 Dutch service workers over ten working days, we examined whether punishment sensitivity, as a measure for fear of social disapproval, moderates the within-person relationship between daily surface acting and daily job-related well-being (i.e., emotional exhaustion, depersonalization, and work engagement). Consistent with predictions, the results of multilevel analyses showed that surface acting is particularly harmful for punishment-sensitive employees. We discuss scholarly and practical implications of this finding.

U2 - 10.5465/AMBPP.2013.11879abstract

DO - 10.5465/AMBPP.2013.11879abstract

M3 - Abstract

T2 - 73rd Academy of Management Annual Meeting, Orlando

Y2 - 9 August 2013 through 13 August 2013

ER -

When faking emotions is especially hurtful: the role of punishment sensitivity

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