What's Mine Is a Hologram? How Shared Augmented Reality Augments Psychological Ownership

Amelia Carrozzi, Mathew Chylinski, Jonas Heller, Tim Hilken, Debbie I. Keeling, Ko de Ruyter

Research output: Contribution to journalArticleAcademicpeer-review

Abstract

Augmented Reality (AR) holograms are 3D digital objects projected into a customer's physical environment through mobile technology. Applied as potential substitutes to physical products, AR holograms pose a unique challenge for conventional configurations of product ownership. Taking a socially situated cognition perspective, we demonstrate how customers' shared experience of AR holograms leads to distinct perspectives on psychological ownership. In Study 1, we demonstrate how customization of AR holograms lets customers feel psychological ownership of digital products. In Study 2, we highlight the mechanisms of social adaptation related to assimilation and differentiation that drive the relationship between customization and psychological ownership of AR holograms in social settings. In Study 3, we illustrate how these mechanisms are influenced by the affordances of AR technology when customers switch between personal or shared devices. We discuss implications for theory and marketing practice of this potentially novel class of digital consumer products.
Original languageEnglish
Pages (from-to)71-88
Number of pages18
JournalJournal of Interactive Marketing
Volume48
Issue numberNovember
Early online date31 Jul 2019
DOIs
Publication statusPublished - Nov 2019

Keywords

  • Augmented reality
  • Psychological ownership
  • Customization
  • Situated social cognition
  • Social identity
  • DESIGN
  • WILLINGNESS
  • STATE
  • STRATEGIES
  • IMPACT
  • NEED
  • GOODS
  • TOUCH

Cite this

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title = "What's Mine Is a Hologram?: How Shared Augmented Reality Augments Psychological Ownership",
abstract = "Augmented Reality (AR) holograms are 3D digital objects projected into a customer's physical environment through mobile technology. Applied as potential substitutes to physical products, AR holograms pose a unique challenge for conventional configurations of product ownership. Taking a socially situated cognition perspective, we demonstrate how customers' shared experience of AR holograms leads to distinct perspectives on psychological ownership. In Study 1, we demonstrate how customization of AR holograms lets customers feel psychological ownership of digital products. In Study 2, we highlight the mechanisms of social adaptation related to assimilation and differentiation that drive the relationship between customization and psychological ownership of AR holograms in social settings. In Study 3, we illustrate how these mechanisms are influenced by the affordances of AR technology when customers switch between personal or shared devices. We discuss implications for theory and marketing practice of this potentially novel class of digital consumer products.",
keywords = "Augmented reality, Psychological ownership, Customization, Situated social cognition, Social identity, DESIGN, WILLINGNESS, STATE, STRATEGIES, IMPACT, NEED, GOODS, TOUCH",
author = "Amelia Carrozzi and Mathew Chylinski and Jonas Heller and Tim Hilken and Keeling, {Debbie I.} and {de Ruyter}, Ko",
note = "data source: experimental data collected at UNSW, Australia",
year = "2019",
month = "11",
doi = "10.1016/j.intmar.2019.05.004",
language = "English",
volume = "48",
pages = "71--88",
journal = "Journal of Interactive Marketing",
issn = "1094-9968",
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What's Mine Is a Hologram? How Shared Augmented Reality Augments Psychological Ownership. / Carrozzi, Amelia; Chylinski, Mathew; Heller, Jonas; Hilken, Tim; Keeling, Debbie I.; de Ruyter, Ko.

In: Journal of Interactive Marketing, Vol. 48, No. November, 11.2019, p. 71-88.

Research output: Contribution to journalArticleAcademicpeer-review

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AU - Carrozzi, Amelia

AU - Chylinski, Mathew

AU - Heller, Jonas

AU - Hilken, Tim

AU - Keeling, Debbie I.

AU - de Ruyter, Ko

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AB - Augmented Reality (AR) holograms are 3D digital objects projected into a customer's physical environment through mobile technology. Applied as potential substitutes to physical products, AR holograms pose a unique challenge for conventional configurations of product ownership. Taking a socially situated cognition perspective, we demonstrate how customers' shared experience of AR holograms leads to distinct perspectives on psychological ownership. In Study 1, we demonstrate how customization of AR holograms lets customers feel psychological ownership of digital products. In Study 2, we highlight the mechanisms of social adaptation related to assimilation and differentiation that drive the relationship between customization and psychological ownership of AR holograms in social settings. In Study 3, we illustrate how these mechanisms are influenced by the affordances of AR technology when customers switch between personal or shared devices. We discuss implications for theory and marketing practice of this potentially novel class of digital consumer products.

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