TY - JOUR
T1 - What matters to me - a web-based preference elicitation tool for clients in long-term care
T2 - a user-centred design
AU - van Leersum, Catharina M.
AU - Moser, Albine
AU - van Steenkiste, Ben
AU - Reinartz, Marion
AU - Stoffers, Esther
AU - Wolf, Judith R. L. M.
AU - van der Weijden, Trudy
N1 - Funding Information:
The project is funded by ZonMW, the Netherlands Organizations for Health Research and Development, The Hague, The Netherlands (project number: 516012507). ZonMw was informed about the design of the study and the findings after the data collection, they had no part in the data collection, analysis, interpretation, and writing of the manuscript.
Publisher Copyright:
© 2020 The Author(s).
PY - 2020/3/17
Y1 - 2020/3/17
N2 - Background During the process of decision-making for long-term care, clients are often dependent on informal support and available information about quality ratings of care services. However, clients do not take ratings into account when considering preferred care, and need assistance to understand their preferences. A tool to elicit preferences for long-term care could be beneficial. Therefore, the aim of this qualitative descriptive study is to understand the user requirements and develop a web-based preference elicitation tool for clients in need of long-term care. Methods We applied a user-centred design in which end-users influence the development of the tool. The included end-users were clients, relatives, and healthcare professionals. Data collection took place between November 2017 and March 2018 by means of meetings with the development team consisting of four users, walkthrough interviews with 21 individual users, video-audio recordings, field notes, and observations during the use of the tool. Data were collected during three phases of iteration: Look and feel, Navigation, and Content. A deductive and inductive content analysis approach was used for data analysis. Results The layout was considered accessible and easy during the Look and feel phase, and users asked for neutral images. Users found navigation easy, and expressed the need for concise and shorter text blocks. Users reached consensus about the categories of preferences, wished to adjust the content with propositions about well-being, and discussed linguistic difficulties. Conclusion By incorporating the requirements of end-users, the user-centred design proved to be useful in progressing from the prototype to the finalized tool 'What matters to me'. This tool may assist the elicitation of client's preferences in their search for long-term care.
AB - Background During the process of decision-making for long-term care, clients are often dependent on informal support and available information about quality ratings of care services. However, clients do not take ratings into account when considering preferred care, and need assistance to understand their preferences. A tool to elicit preferences for long-term care could be beneficial. Therefore, the aim of this qualitative descriptive study is to understand the user requirements and develop a web-based preference elicitation tool for clients in need of long-term care. Methods We applied a user-centred design in which end-users influence the development of the tool. The included end-users were clients, relatives, and healthcare professionals. Data collection took place between November 2017 and March 2018 by means of meetings with the development team consisting of four users, walkthrough interviews with 21 individual users, video-audio recordings, field notes, and observations during the use of the tool. Data were collected during three phases of iteration: Look and feel, Navigation, and Content. A deductive and inductive content analysis approach was used for data analysis. Results The layout was considered accessible and easy during the Look and feel phase, and users asked for neutral images. Users found navigation easy, and expressed the need for concise and shorter text blocks. Users reached consensus about the categories of preferences, wished to adjust the content with propositions about well-being, and discussed linguistic difficulties. Conclusion By incorporating the requirements of end-users, the user-centred design proved to be useful in progressing from the prototype to the finalized tool 'What matters to me'. This tool may assist the elicitation of client's preferences in their search for long-term care.
KW - Preference elicitation
KW - Long-term care
KW - Patient preferences
KW - User-Centred design
KW - User requirements
KW - Decision support techniques
KW - DECISION-MAKING
KW - HEALTH-CARE
KW - OUTCOME PRIORITIZATION
KW - INTELLECTUAL DISABILITY
KW - OF-LIFE
KW - CHOICE
KW - ADULTS
U2 - 10.1186/s12911-020-1067-6
DO - 10.1186/s12911-020-1067-6
M3 - Article
C2 - 32183786
SN - 1472-6947
VL - 20
SP - 1
EP - 12
JO - BMC Medical Informatics and Decision Making
JF - BMC Medical Informatics and Decision Making
IS - 1
M1 - 57
ER -