@inproceedings{964f217b88334507a409003953733a33,
title = "Virtual Communities for Service Delivery: Transfering the Notion of Pro-Social Behavior from 'Place' to 'Space'",
author = "C. Wiertz and {de Ruyter}, J.C. and A.C.P. Streukens",
note = "Proceedings of the 31st Conference of the European Marketing Academy Emac Braga, Portugal ; conference; 2002-05-28; 2002-05-31 ; Conference date: 28-05-2002 Through 31-05-2002",
year = "2002",
month = jan,
day = "1",
language = "English",
pages = "146--146",
booktitle = "Proceedings of the 31st Conference of the European Marketing Academy",
publisher = "EMAC",
}