Abstract
While meetings take up a significant part of the workday, participants often perceive them as poor and unproductive. With the surge in videoconferencing meetings for work due to the COVID-19 pandemic, many employees experienced that videoconferencing can even aggravate negative experiences in meetings. Past research has shown that the level of engagement during meetings is a crucial aspect of meeting a success. While there have been some attempts towards utilizing post-analysis feedback, there is little effort towards real-time support to improve engagement. This research explores the development of a visual support system for automated, real-time feedback on team communication behavior during online meetings. We present a novel, fully working visual support system that was evaluated with positive results. This study outlines the step-wise development of the method. We collected a range of qualitative feedback measures to understand better how users perceive the visual support system. First, we collected qualitative feedback from participants and eye-tracking data (n = 4) to evaluate four visualization approaches. The second step evaluated the best-performing visualization by a user study with participants (N = 72) working in groups of four on a collaborative problem-solving task. Users give the tool good scores on a seven-point Likert scale: perceived usefulness (4.8), ease of understanding (5.6), and perceived precision (5.1). Our results indicate that our novel system can enhance the quality of video conferencing through real-time visual support.
Original language | English |
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Title of host publication | DIGITAL HUMAN MODELING AND APPLICATIONS IN HEALTH, SAFETY, ERGONOMICS AND RISK MANAGEMENT: ANTHROPOMETRY, HUMAN BEHAVIOR, AND COMMUNICATION, PT I |
Publisher | Springer International Publishing AG |
Pages | 278-288 |
Number of pages | 11 |
Volume | 13319 |
ISBN (Print) | 9783031058899 |
DOIs | |
Publication status | Published - 2022 |
Event | 13th International Conference on Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management (DHM) Held as Part of the 24th International Conference on Human-Computer Interaction (HCII) - Virtual Duration: 26 Jun 2022 → 1 Jul 2022 https://2022.hci.international/dhm |
Publication series
Series | Lecture Notes in Computer Science |
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Volume | 13319 |
ISSN | 0302-9743 |
Conference
Conference | 13th International Conference on Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management (DHM) Held as Part of the 24th International Conference on Human-Computer Interaction (HCII) |
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Period | 26/06/22 → 1/07/22 |
Internet address |
Keywords
- Visual support systems
- Feedback
- Video-conferencing