Towards process-oriented care delivery in hospitals

L. Vos

Research output: ThesisDoctoral ThesisExternal prepared

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Abstract

For years already, long waiting lists for hospital appointments and defective matching between health care providers have been important points for improvement in order to make hospital care more patient-friendly. This dissertation states that working in a patient-friendly manner and offering good quality and affordable care can be realised if hospitals make the transition from the traditional organisation in specialised departments to a process-oriented organisation. This requires specialisation in a limited number of disorders, which is still an issue in the rules and legislation of health care. The current dbc structure, in which financing is process-oriented, probably does stimulate the cooperation between various specialisations. This research was commissioned by NIVEL.
Original languageEnglish
QualificationDoctor of Philosophy
Awarding Institution
  • Maastricht University
Supervisors/Advisors
  • van Merode, Frits, Supervisor
  • Wagner, C., Supervisor, External person
  • Groenewegen, P.P., Supervisor, External person
Award date8 Oct 2010
Place of PublicationUtrecht
Publisher
Print ISBNs9789461220226
Publication statusPublished - 1 Jan 2010

Keywords

  • hospital care
  • patient-friendliness
  • organisation change

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