Towards process-oriented care delivery in hospitals

L. Vos

Research output: ThesisDoctoral ThesisExternal prepared

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For years already, long waiting lists for hospital appointments and defective matching between health care providers have been important points for improvement in order to make hospital care more patient-friendly. This dissertation states that working in a patient-friendly manner and offering good quality and affordable care can be realised if hospitals make the transition from the traditional organisation in specialised departments to a process-oriented organisation. This requires specialisation in a limited number of disorders, which is still an issue in the rules and legislation of health care. The current dbc structure, in which financing is process-oriented, probably does stimulate the cooperation between various specialisations. This research was commissioned by NIVEL.
Original languageEnglish
QualificationDoctor of Philosophy
Awarding Institution
  • Maastricht University
  • van Merode, Frits, Supervisor
  • Wagner, C., Supervisor, External person
  • Groenewegen, P.P., Supervisor, External person
Award date8 Oct 2010
Place of PublicationUtrecht
Print ISBNs9789461220226
Publication statusPublished - 1 Jan 2010


  • hospital care
  • patient-friendliness
  • organisation change

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