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Towards a benchmarking paradigm in European water utilities

    Research output: Contribution to journalArticleAcademicpeer-review

    Abstract

    This article explains the benefits of using benchmarking tools in the public sector to drive up performance. The authors examine the case of european water utilities, focusing on four countries: portugal, belgium, the netherlands and the uk. They argue for the creation of a european ‘observatory’ to collect data, promote benchmarking and disseminate best practice in the water sector.
    Original languageEnglish
    Pages (from-to)42-48
    Number of pages7
    JournalPublic Money & Management
    Volume30
    Issue number1
    DOIs
    Publication statusPublished - 2010

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