The validity and reliability of self-reported satisfaction with healthcare as a measure of quality: A systematic literature review

Research output: Contribution to journalReview articleAcademicpeer-review

Original languageEnglish
Article number152
Number of pages9
JournalInternational Journal for Quality in Health Care
Volume33
Issue number1
DOIs
Publication statusPublished - Jan 2021

JEL classifications

  • i11 - Analysis of Health Care Markets

Keywords

  • Cronbach alpha coefficient
  • English (language)
  • Humans
  • Medline
  • Patient Satisfaction
  • Personal Satisfaction
  • Psychometrics
  • Reproducibility of Results
  • Self Report
  • content analysis
  • data extraction
  • data synthesis
  • face validity
  • factor analysis
  • healthcare
  • healthcare quality
  • human
  • human experiment
  • patient satisfaction
  • perceived quality
  • psychometry
  • reproducibility
  • review
  • satisfaction
  • self report
  • service quality
  • subjective measurement
  • systematic review
  • test retest reliability
  • validation process
  • QUESTIONNAIRE
  • PATIENT-SATISFACTION
  • VALIDATION
  • EXPERIENCE

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