The service triad: an empirical study of service robots, customers and frontline employees

Gaby Odekerken-Schröder*, Kars Mennens, Mark Steins, Dominik Mahr

*Corresponding author for this work

Research output: Contribution to journal › Article › Academic › peer-review

Fingerprint

Dive into the research topics of 'The service triad: an empirical study of service robots, customers and frontline employees'. Together they form a unique fingerprint.

Keyphrases

Social Sciences

INIS

Economics, Econometrics and Finance