The Influence of Business Process Representation on Performance of Different Task Types

Hamzah Ritchi, Mieke Jans, Jan Mendling, Hajo Reijers

Research output: Contribution to journalArticleAcademicpeer-review

Abstract

The analysis of business processes is an integral part of audit methodology. In both auditing research and process modeling research, there is an ongoing debate on which representation format might be best suited to support analysis tasks. Most important in this context is the question of whether process models as visual representation might be superior to textual narratives. This paper investigates the affinity of different tasks with two process representational formats: textual narratives and visual diagrams (BPMN models). Our findings demonstrate that the representation format has an impact on task performance and that the direction of this impact depends upon the affinity of the tasks type with the representation format. This implies that auditors are best provided with different process representations, depending on the task they are performing. These findings have important implications for research on auditing tasks, and more broadly also for software engineering and information systems research.
Original languageEnglish
Pages (from-to)167-194
Number of pages28
JournalJournal of Information Systems
Volume34
Issue number1
DOIs
Publication statusPublished - 2020

Keywords

  • visual representation format
  • textual representation format
  • BPMN
  • process model
  • task type
  • PROCESS MODELING LANGUAGES
  • COGNITIVE FIT
  • PRESENTATION FORMAT
  • INFORMATION
  • FLOWCHARTS
  • SOFTWARE
  • ABILITY
  • DOCUMENTATION
  • COMPREHENSION
  • JUDGMENT

Cite this