@inproceedings{5a44e8a84701425381686697b81e4a14,
title = "The Impact of Self-Service Technology on Customer Evaluations and Behavior. A Cross-National and Longitudinal Study",
author = "{van Birgelen}, M.J.H. and M.G.M. Wetzels and J. Wouters",
note = "Proceedings of the 33rd EMAC Conference Emac Murcia ; conference; 2004-05-18; 2004-05-21 ; Conference date: 18-05-2004 Through 21-05-2004",
year = "2004",
month = jan,
day = "1",
language = "English",
booktitle = "Proceedings of the 33rd EMAC Conference",
publisher = "EMAC",
}