The Impact of Self-Service Technology on Customer Evaluations and Behavior. A Cross-National and Longitudinal Study

M.J.H. van Birgelen, M.G.M. Wetzels, J. Wouters

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Original languageEnglish
Title of host publicationProceedings of the 33rd EMAC Conference
Place of PublicationMurcia
PublisherEMAC
Publication statusPublished - 1 Jan 2004
Eventconference; 2004-05-18; 2004-05-21 -
Duration: 18 May 200421 May 2004

Conference

Conferenceconference; 2004-05-18; 2004-05-21
Period18/05/0421/05/04

Cite this

van Birgelen, M. J. H., Wetzels, M. G. M., & Wouters, J. (2004). The Impact of Self-Service Technology on Customer Evaluations and Behavior. A Cross-National and Longitudinal Study. In Proceedings of the 33rd EMAC Conference EMAC.