@inproceedings{beb07025838b4f69840895cc3680dc22,
title = "The Impact of Information Technology on Bank Branch Operating Efficiency",
author = "L. Parsons and J.G.A.M. Lemmink and R.M. Walczuch and A.G. Bielowski and J. Mattsson",
note = "Proceedings of the 11th AMA Frontiers in Services Conference AMA Maastricht, the Netherlands ; conference; 2002-06-27; 2002-06-29 ; Conference date: 27-06-2002 Through 29-06-2002",
year = "2002",
month = jan,
day = "1",
language = "English",
pages = "85--85",
booktitle = "Proceedings of the 11th AMA Frontiers in Services Conference",
publisher = "AMA",
address = "United States",
}