The Impact of Humor in Face-to-Face and Electronic Service Encounters

W.M. van Dolen, J.C. de Ruyter, A.C.P. Streukens

Research output: Contribution to journalArticleAcademicpeer-review

Original languageEnglish
Pages (from-to)132-139
JournalAdvances in Consumer Research
Volume31
Publication statusPublished - 1 Jan 2004

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