The effects of training on own and co-worker productivity: Evidence from a field experiment

A. de Grip, J. Sauermann

Research output: Contribution to journalArticleAcademicpeer-review

15 Citations (Scopus)

Abstract

This article identifies the effects of work-related training on worker productivity by exploiting a field experiment that randomly assigns workers to treatment and control groups combined with data on worker performance before and after training. We find that participation in the training programme leads to a 10% increase in performance. Moreover, we provide experimental evidence for externalities from training: An increase of 10 percentage points in the share of treated peers improves a worker's performance by 0.51%. Furthermore, we find that the performance increase is not due to lower quality provided by the worker.

Original languageEnglish
Pages (from-to)376-399
Number of pages24
JournalEconomic Journal
Volume122
Issue number560
DOIs
Publication statusPublished - May 2012

Keywords

  • JOB-PERFORMANCE
  • SERVICE WORK
  • CALL CENTERS
  • IMPACT
  • IDENTIFICATION
  • TECHNOLOGY
  • EDUCATION
  • RETURNS

Cite this

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abstract = "This article identifies the effects of work-related training on worker productivity by exploiting a field experiment that randomly assigns workers to treatment and control groups combined with data on worker performance before and after training. We find that participation in the training programme leads to a 10{\%} increase in performance. Moreover, we provide experimental evidence for externalities from training: An increase of 10 percentage points in the share of treated peers improves a worker's performance by 0.51{\%}. Furthermore, we find that the performance increase is not due to lower quality provided by the worker.",
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The effects of training on own and co-worker productivity: Evidence from a field experiment. / de Grip, A.; Sauermann, J.

In: Economic Journal, Vol. 122, No. 560, 05.2012, p. 376-399.

Research output: Contribution to journalArticleAcademicpeer-review

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AU - Sauermann, J.

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AB - This article identifies the effects of work-related training on worker productivity by exploiting a field experiment that randomly assigns workers to treatment and control groups combined with data on worker performance before and after training. We find that participation in the training programme leads to a 10% increase in performance. Moreover, we provide experimental evidence for externalities from training: An increase of 10 percentage points in the share of treated peers improves a worker's performance by 0.51%. Furthermore, we find that the performance increase is not due to lower quality provided by the worker.

KW - JOB-PERFORMANCE

KW - SERVICE WORK

KW - CALL CENTERS

KW - IMPACT

KW - IDENTIFICATION

KW - TECHNOLOGY

KW - EDUCATION

KW - RETURNS

U2 - 10.1111/j.1468-0297.2012.02500.x

DO - 10.1111/j.1468-0297.2012.02500.x

M3 - Article

VL - 122

SP - 376

EP - 399

JO - Economic Journal

JF - Economic Journal

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