The effects of training on own and co-worker productivity: Evidence from a field experiment

A. de Grip, J. Sauermann*

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

38 Citations (Web of Science)
126 Downloads (Pure)

Abstract

This article identifies the effects of work-related training on worker productivity by exploiting a field experiment that randomly assigns workers to treatment and control groups combined with data on worker performance before and after training. We find that participation in the training programme leads to a 10% increase in performance. Moreover, we provide experimental evidence for externalities from training: An increase of 10 percentage points in the share of treated peers improves a worker's performance by 0.51%. Furthermore, we find that the performance increase is not due to lower quality provided by the worker.

Original languageEnglish
Pages (from-to)376-399
Number of pages24
JournalThe Economic Journal
Volume122
Issue number560
DOIs
Publication statusPublished - May 2012

Keywords

  • JOB-PERFORMANCE
  • SERVICE WORK
  • CALL CENTERS
  • IMPACT
  • IDENTIFICATION
  • TECHNOLOGY
  • EDUCATION
  • RETURNS

Cite this